Guest Experience Host

National Gallery; City of Westminster; Vor Ort; GBP 21.000 - 25.000; Vollzeit

Zusammenfassung

National Gallery is seeking a Guest Experience Host to welcome visitors and ensure they feel informed, inspired, and cared for during their visit.

The role is front-facing, involving greeting guests, assisting in the cloakroom, and guiding guests through our programme, memberships, and events using Tessitura CRM to enhance their experience.

Aufgaben

• Welcome guests at the entrance and assist in the cloakroom.
• Sell our wide-ranging programme or products and support visitors using our CRM Tessitura.
• Promote memberships, events, and supporting products through engaging, informed interactions.

Jobbeschreibung

Step into the heart of one of the world’s most celebrated art galleries and shape the guest journey — from a warm welcome to a lasting farewell. As aGuest Experience Host,you’llensure every guest feels informed, inspired, andcared for throughout their time at the Gallery.

This is a dynamic, front-facing role — whetheryou’rewelcoming guests at the entrance,assistingin the cloakroom, or selling our wide-ranging programme or productsandsupporting visitors throughout the Gallery.You’llactively engage with guests to promote memberships, events, and supporting products using our CRM system,Tessitura, helping to enhance their visit while supporting the Gallery’s wider mission.

You’ll bring our spaces,artand stories to life through knowledgeable, engaging interactions, all while delivering exceptional service at every step.Representingthe core values of our Guest Experience team —warmth, inclusivity, professionalism, and passion for art—you’llhelp creatememorable, meaningful experiences for everyone who walks through our doors.If you’re enthusiastic, people-focused, and love making a difference,we’dwelcome you to the team.

National Museum Directors' Council, National Museums Liverpool, World Museum, WilliamBrown Street, Liverpool, L3 8EN