Guest Experience Host- 15 hrs

National Gallery; Greater London; On-site; GBP 17,000 - 21,000; Part time

Job summary

The National Gallery in London is seeking a Guest Experience Host to welcome visitors, answer questions, and guide them through the gallery experience. This front-facing role covers entrances, cloakroom support, and selling programmes or products, while promoting memberships and events using Tessitura.

You will engage with guests to deliver warm, informative and inclusive service, ensuring every visitor leaves with a memorable and enriching impression of the Gallery and its art.

Qualifications

• Experience in a guest-facing role is preferred.
• Able to work Fri–Sun, part-time hours.
• Comfort using a CRM to promote memberships and events.

Responsibilities

• Greet and assist visitors at the entrance.
• Provide information and guidance about artworks and programmes.
• Sell gallery programmes, products, and memberships.
• Use Tessitura CRM to log interactions and promotions.
• Support visitors with cloakroom and wayfinding.

Skills

Customer service

Guest engagement

CRM Tessitura

Sales & upselling

Communication

Tools

Tessitura CRM

Job description

Step into the heart of one of the world’s most celebrated art galleries and shape the guest journey - from a warm welcome to a lasting farewell. As a Guest Experience Host, you’ll ensure every guest feels informed, inspired, and cared for throughout their time at the Gallery.

This is a dynamic, front-facing role - whether you’re welcoming guests at the entrance, assisting in the cloakroom, or selling our wide-ranging programme or products and supporting visitors throughout the Gallery. You’ll actively engage with guests to promote memberships, events, and supporting products using our CRM system, Tessitura , helping to enhance their visit while supporting the Gallery’s wider mission.

You’ll bring our spaces, art and stories to life through knowledgeable, engaging interactions, all while delivering exceptional service at every step. Representing the core values of our Guest Experience team - warmth, inclusivity, professionalism, and passion for art - you’ll help create memorable, meaningful experiences for everyone who walks through our doors.

If you’re enthusiastic, people-focused, and love making a difference, we’d welcome you to the team.

This position will be 15 hrs per week across Friday, Saturday and Sunday. Interviews will take place w/c of the 30th November.

Please note that the Gallery reserves the right to close the advert early due to the volume of applications we receive.