Guest Experience Host- 25 hrs

National Gallery; Greater London; On-site; GBP 15,000 - 21,000; Part time

Job summary

The National Gallery in London is seeking a Guest Experience Host to warmly welcome visitors, share knowledge about the collection, and ensure a memorable visit.

In a dynamic front-facing role, you will assist in various touchpoints from entrance to shop, promote memberships and events using Tessitura, and deliver outstanding service across all interactions. This role is 25 hours per week, Monday to Friday, with interviews scheduled for the week commencing 30 November.

Job description

Step into the heart of one of the world’s most celebrated art galleries and shape the guest journey - from a warm welcome to a lasting farewell. As a Guest Experience Host, you’ll ensure every guest feels informed, inspired, and cared for throughout their time at the Gallery.

This is a dynamic, front-facing role - whether you’re welcoming guests at the entrance, assisting in the cloakroom, or selling our wide-ranging programme or products and supporting visitors throughout the Gallery. You’ll actively engage with guests to promote memberships, events, and supporting products using our CRM system, Tessitura , helping to enhance their visit while supporting the Gallery’s wider mission.

You’ll bring our spaces, art and stories to life through knowledgeable, engaging interactions, all while delivering exceptional service at every step. Representing the core values of our Guest Experience team - warmth, inclusivity, professionalism, and passion for art - you’ll help create memorable, meaningful experiences for everyone who walks through our doors.

If you’re enthusiastic, people-focused, and love making a difference, we’d welcome you to the team.

This position is 25hrs a week across Monday to Friday. Interviews will take place w/c of 30th November.

Please note that the Gallery reserves the right to close the advert early due to the volume of applications we receive.