Live Event Operations Specialist

Sky; Greater London; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Free Sky TV or NOW package

Pension package with up to 9% employer

Private healthcare with mental health

Aviva Digital GP and dental insurance

Discounts on Sky products

Sharesave and Tech schemes

Sky VIP rewards and experiences

Job summary

Sky is seeking an experienced Live Content Operations professional to oversee end-to-end processes for reception, enrichment, finalisation and distribution of live content to the Sky Live Events platform. You will monitor systems from planning to distribution and coordinate with international stakeholders to ensure a seamless customer experience.

You will manage end-to-end live feeds, ensure metadata accuracy, and swiftly address issues across publishing points.

Qualifications

• Experience in live broadcast operations or live streaming.
• Strong communication and stakeholder management skills.
• Ability to troubleshoot and resolve issues quickly during live events.
• Attention to detail in metadata, schedules and event planning.
• Willingness to work varied shifts and be flexible.

Responsibilities

• Configure end-to-end components for live events and verify metadata for each event.
• Ensure monitoring systems and event chains are prepared before start.
• Monitor live content and publishing systems; react to issues as needed.
• Provide solutions or escalate to the right teams when problems occur.
• Safeguard customer experience by ensuring correct graphics and titles for content.
• Communicate platform issues to stakeholders and coordinate actions during delays or extensions.

Skills

Live broadcast operations

Stakeholder management

Incident response

Content systems monitoring

Customer-focused decisions

Job description

Sky is seeking an experienced Live Content Operations professional to oversee end-to-end processes for reception, enrichment, finalisation and distribution of live content to the Sky Live Events platform. You will monitor systems from planning to distribution and coordinate with international stakeholders to ensure a seamless customer experience.

You will manage end-to-end live feeds, ensure metadata accuracy, and swiftly address issues across publishing points.