Member Services & Events Assistant

Derby City Council; East Midlands; On-site; GBP 26,000 - 27,000; Part time

Benefits offered by this job

LGPS

Team Derby Rewards

Tusker Car Benefit Scheme

Annual leave (27–32 days)

Flexible/hybrid working

Learning & development

Job summary

Derby City Council is seeking a part-time Customer Service Assistant to support Derby Arena's busy sport, fitness and events venue. You will help visitors, manage bookings and enquiries, and promote memberships and activities.

The role offers a proactive, customer-focused environment with opportunities to develop in leisure operations and event support. The post requires strong customer service skills, reliability and a flexible approach to shifts including early mornings, evenings and weekends.

Qualifications

• Experience in a customer-facing environment.
• Strong customer service and communication skills.
• Ability to work as part of a team.
• Good organisational and admin skills.
• Basic IT skills including MS Office.
• Independent and proactive in a busy setting.
• Friendly, reliable and adaptable.
• Commitment to equality, diversity and inclusion.

Responsibilities

• Delivering a welcoming, professional and helpful service to customers visiting, calling or contacting Derby Arena.
• Assisting customers with bookings, memberships, activity enrolments and enquiries about facilities and services.
• Promoting memberships, activities and events and helping customers find suitable products.
• Managing access to the facility and supporting accurate cash handling, payments and administration processes.
• Setting up, moving and storing sports and event equipment safely to support activities.
• Carrying out routine checks of facilities and equipment and reporting issues.
• Supporting customers with feedback and questions to ensure positive outcomes.
• Working collaboratively with colleagues to deliver an excellent experience for attendees.

Skills

Customer service

Communication

Teamwork

Organisational skills

IT skills

Problem solving

Flexibility

Equality & Inclusion

Customer-facing

Tools

Microsoft Office

Job description

Derby City Council is seeking a part-time Customer Service Assistant to support Derby Arena's busy sport, fitness and events venue. You will help visitors, manage bookings and enquiries, and promote memberships and activities.

The role offers a proactive, customer-focused environment with opportunities to develop in leisure operations and event support. The post requires strong customer service skills, reliability and a flexible approach to shifts including early mornings, evenings and weekends.