Relief Front of House Assistant

Derby City Council; East Midlands; On-site; GBP 23,000 - 28,000; Part time

Benefits offered by this job

Local Government Pension Scheme

Team Derby Rewards

Tusker Car Benefit Scheme

Generous annual leave

Flexible/hybrid working

Job summary

Derby City Council is seeking Relief Front of House Assistants to support Derby LIVE events at Derby Market Place and Derby Arena. The role covers ice rink, pantomime and other venue activities, with flexible, varied daytime and weekend shifts.

You'll check tickets, assist seating, sell programmes and merchandise, help with evacuation and venue setup, and maintain cleanliness. Training will be provided, with a two-month fixed-term contract and potential extension.

Qualifications

• Strong customer service and communication skills.
• Able to interact with a wide range of people.
• Able to work independently and as part of a team.

Responsibilities

• Check tickets and answer queries.
• Seat customers and sell programmes/merchandise.
• Assist with evacuation and event space setup and cleaning.
• Work across Derby Market Place and Derby Arena during busy periods.

Skills

Customer service

Communication

Teamwork

Job description

Salary: £25,614 a year pro-rata / £13.28 an hour

Location: Derby Live across all Derby Live Events (Derby Arena, Market Place, Parks & Other venues)

Hours: Relief/Varied Hours Requires Daytime, evening, weekend, Bank Holidays and Christmas working.

Working Pattern:Fixed Term for 2 months, Relief, Varied Hours Front-of-House Assistant, possible extension to contract.

Closing Date: 19th October 2026

DBS Requirement: No

Contract Type: Fixed Term for 2 months, Relief, Varied Hours Front-of-House Assistant, possible extension to contract.

The Opportunity

Derby LIVE is looking to expand its team of Relief Front of House Assistants to help with the stewarding and customer experience for Derby LIVE indoor and outdoor Events. This is a Relief contract to cover our programme over this busy period. You will be working on Derby Market Place covering the events and ice rink, and at Derby Arena covering the pantomime.

What you\'ll be doing

You will assist in a number of ways to ensure that customers have a fantastic experience: Working on the ice rink, festive Derby and the Pantomime, checking tickets, answering queries, seating customers, selling programmes and Merchandise, assisting in evacuation and preparing the Venues for customers before and after Events and Performances (including picking up litter, straightening chairs, Checking toilets, assisting with resetting event spaces, General cleaning as and when required, putting out advertising)

About you

You must have:

Good communication skills, excellent customer service skills, be able to interact with a wide and diverse range of people and be able to work independently and as part of a team.

The role will involve some physical work for setting up and resetting event spaces.

You must be able to work well under pressure, have a flexible approach to working times including days, evenings, and weekends.

You will receive training in all aspects of the role.

Who We Are

At Derby City Council, we\'re proud to deliver over 250 essential services that support our residents, communities and businesses. Guided by our vision to create an Inclusive, Green, Growing and Vibrant City, we put people at the heart of everything we do.

Our values shape how we work every day. We believe in Great People, One Team, we\'re Bold in embracing change, Strong in delivering for our communities, and We Care about making a positive difference.

Join us and you\'ll be part of an ambitious, collaborative organisation where you can develop your career while helping to shape Derby\'s future.

Why join Derby City Council?

At Derby City Council, you\'ll have the opportunity to make a real difference while building a rewarding career in an organisation that values, supports and invests in its people.

Alongside the opportunity to help shape the future of Derby, you\'ll benefit from a comprehensive range of employee benefits, including:

Financial Benefits

• Local Government Pension Scheme (LGPS) - a secure, defined benefit pension with life cover
• Team Derby Rewards - discounts across a wide range of retail, leisure and lifestyle brands
• Tusker Car Benefit Scheme - a salary sacrifice scheme for leasing a brand-new, fully maintained and insured vehicle

Work-Life Balance

• Generous annual leave, starting at 27 days and rising to 32 days after five years\' service (plus bank holidays, depending on your contract)
• The option to purchase additional annual leave
• Flexible and hybrid working arrangements for many roles
• Flexible retirement options, where eligible
• Support for colleagues with caring responsibilities

Learning and Development

• Learning and development opportunities, with regular career conversations to support your growth
• Leadership and management development programmes, mentoring and professional qualifications
• Modern workspaces designed to support collaboration, productivity and wellbeing

Health and Wellbeing

• Employee Assistance Programme, wellbeing support and a year-round wellbeing calendar
• Free annual flu vaccinations
• Cycle2Work Scheme and free cycle training

Community and Inclusion

• Up to 15 hours of volunteering leave each year
• Recognition through initiatives including the Here for Derby Awards and Long Service Awards
• The opportunity to join one of our Employee Networks, including LGBTQ+, Disabled Employees and Carers, Black, Asian and Minority Ethnic Employees, and Neurodiversity

At Derby City Council, we believe our people are our greatest strength. Whatever stage you\'re at in your career, you\'ll be joining an inclusive organisation where you\'ll be supported to develop, feel valued and make a meaningful difference to the communities we serve.

Some benefits are dependent on your role, contract or length of service.

Important Information

Links to the full Job Description and Person Specification are available below.

Before submitting your application, please read our guidance on completing the application form and ensure your supporting statement clearly demonstrates how you meet the essential criteria in the Person Specification.

All employees will normally be appointed to the minimum of the grade for the role.

Where a DBS requirement is indicated at the top of this advert, the successful candidate will be subject to the appropriate Disclosure and Barring Service (DBS) check as part of our safer recruitment process.

Equality, Diversity and Inclusion

At Derby City Council, we\'re committed to creating an inclusive workplace where everyone feels valued and can thrive. We welcome applications from people of all backgrounds and believe our workforce should reflect the diverse communities we serve.

As a Disability Confident Leader, disabled applicants who meet the essential criteria for the role can choose to apply through our Guaranteed Interview Scheme.

We are also proud to hold the Ministry of Defence Employer Recognition Scheme Silver Award, recognising our commitment to supporting serving personnel, veterans and their families. Members of the Armed Forces community, veterans and their close family members who meet the essential criteria are also eligible for our Guaranteed Interview Scheme.

If you need any reasonable adjustments at any stage of the recruitment process, including during your application, interview or onboarding, we\'ll work with you to provide the support you need.

If you have any questions about this vacancy or need assistance with your application, please contact the Recruitment Team on 01332 640844 (Relay UK: 18001 01332 640844) or email [e-mail]