Field Operations Manager - Lifts & Service

WeMaintain; Greater London; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading building maintenance company in Greater London seeks a Customer Support Manager to oversee lift and escalator operations. Your role includes managing field teams, building customer relationships, and ensuring service quality meets contractual obligations. Candidates should have strong communication skills, experience with service teams, and a leadership presence. Join us to be at the forefront of transforming maintenance services in a fast-paced environment.

Qualifications

• Proven experience managing and leading field-based or mobile service teams.
• Ability to plan, prioritise, and manage multiple operational demands.
• Experience working in fast-paced, service-driven environments.

Responsibilities

• Lead and support field engineers and technicians.
• Build and maintain strong customer relationships.
• Track KPIs relating to service performance and customer satisfaction.

Skills

Strong communication skills

Experience managing service teams

Commercial awareness

Leadership presence

Ability to manage multiple demands

Education

Industry qualifications in lift engineering

Job description

A leading building maintenance company in Greater London seeks a Customer Support Manager to oversee lift and escalator operations. Your role includes managing field teams, building customer relationships, and ensuring service quality meets contractual obligations. Candidates should have strong communication skills, experience with service teams, and a leadership presence. Join us to be at the forefront of transforming maintenance services in a fast-paced environment.