Area Operations Manager, London East Delivery Network

Hermes-d83ba13; Belfast City District; Hybrid; GBP 67,000 - 70,000; Full time

Job summary

Evri is seeking an Area Operations Manager for the London East Delivery Network, spanning Maidstone, Lakeside West and parts of South East London. This role, with Agile Working, focuses on driving performance, customer experience, and field-team success across a dynamic network.

You will report to the Area Delivery Manager, steering financial and operational outcomes, coaching leaders, and shaping the divisional budget with key stakeholders to keep operations moving swiftly and reliably.

Qualifications

• Current UK driving licence.
• IOSH qualification or equivalent.
• Strong understanding of the self-employed courier model.
• Experience working in a customer-focused environment.
• Experience of setting and managing budgets.
• Proven track record of coaching, supporting and motivating colleagues.
• Confidence in problem solving, planning and implementing effective solutions.

Responsibilities

• Provide operational cover for the Area Delivery Manager and ensure seven-day leadership across the division.
• Coach Regional Delivery Managers, Assistant Regional Delivery Managers and Community Managers to improve customer experience and delivery performance.
• Contribute to the creation and delivery of a performance development strategy, including training and continuous improvement.
• Lead the implementation and adoption of performance and operational changes across the division.
• Provide financial and performance insight to support key operational decisions that improve customer and client satisfaction.
• Lead planning and resource coverage for the area, including Peak planning, round modelling, volume forecasting and sub-depot reviews.
• Act as the functional specialist for planning within the division, setting clear expectations and demand for efficient operations.
• Share responsibility for operational standards with the Area Delivery Manager, Division Manager and Commercial Managers.
• Support strong divisional union relationships alongside the Area Delivery Manager.

Skills

Leadership

Budgeting

Coaching

Operations management

Customer focus

Problem solving

Planning

Stakeholder management

Delivery knowledge

Education

IOSH qualification

Job description

Evri is seeking an Area Operations Manager for the London East Delivery Network, spanning Maidstone, Lakeside West and parts of South East London. This role, with Agile Working, focuses on driving performance, customer experience, and field-team success across a dynamic network.

You will report to the Area Delivery Manager, steering financial and operational outcomes, coaching leaders, and shaping the divisional budget with key stakeholders to keep operations moving swiftly and reliably.