Area Operations Manager

Hermes-d83ba13; Belfast City District; Hybrid; GBP 67,000 - 70,000; Full time

Job summary

Evri is seeking an Area Operations Manager for the London East Delivery Network, spanning Maidstone, Lakeside West and parts of South East London. This role, with Agile Working, focuses on driving performance, customer experience, and field-team success across a dynamic network.

You will report to the Area Delivery Manager, steering financial and operational outcomes, coaching leaders, and shaping the divisional budget with key stakeholders to keep operations moving swiftly and reliably.

Qualifications

• Current UK driving licence.
• IOSH qualification or equivalent.
• Strong understanding of the self-employed courier model.
• Experience working in a customer-focused environment.
• Experience of setting and managing budgets.
• Proven track record of coaching, supporting and motivating colleagues.
• Confidence in problem solving, planning and implementing effective solutions.

Responsibilities

• Provide operational cover for the Area Delivery Manager and ensure seven-day leadership across the division.
• Coach Regional Delivery Managers, Assistant Regional Delivery Managers and Community Managers to improve customer experience and delivery performance.
• Contribute to the creation and delivery of a performance development strategy, including training and continuous improvement.
• Lead the implementation and adoption of performance and operational changes across the division.
• Provide financial and performance insight to support key operational decisions that improve customer and client satisfaction.
• Lead planning and resource coverage for the area, including Peak planning, round modelling, volume forecasting and sub-depot reviews.
• Act as the functional specialist for planning within the division, setting clear expectations and demand for efficient operations.
• Share responsibility for operational standards with the Area Delivery Manager, Division Manager and Commercial Managers.
• Support strong divisional union relationships alongside the Area Delivery Manager.

Skills

Leadership

Budgeting

Coaching

Operations management

Customer focus

Problem solving

Planning

Stakeholder management

Delivery knowledge

Education

IOSH qualification

Job description

Area Operations Manager - Delivery Network
London East| Agile Working

Salary: £66500-£70000 plus car allowance.

At Evri, we're all about making deliveries better for everyone. From our customers and clients to our couriers and teams on the ground, we believe the final mile should be efficient, personal and reliable. We're now looking for an Area Operations Manager to join our London East Delivery Network and help us raise the bar even higher, covering Maidstone, Lakeside West and up to South East London

Ready to make your mark on one of the UK’s most dynamic delivery networks?

Reporting to the Area Delivery Manager, you'll be a key leader within the Area team, providing strong operational expertise and stepping in to lead the division when required. Your focus will be on driving performance, improving customer experience at every touchpoint, and supporting our field teams to succeed.

You’ll play a pivotal role in shaping the financial and operational success of the division, influencing the build of the divisional budget and working closely with Regional Delivery Managers to ensure it’s delivered confidently and effectively. Through clear insight, strong coaching and collaborative leadership, you'll help turn plans into results. Alongside this, you'll partner with key stakeholders including the Area Delivery Manager, Depot Compliance Manager and Delivery Performance Business Lead, building strong relationships that drive performance, maintain standards and keep the operation moving forward at pace.

Day to day you'll be accountable for

• Providing operational cover for the Area Delivery Manager and ensuring consistent seven-day leadership across the division.
• Coaching Regional Delivery Managers, Assistant Regional Delivery Managers and Community Managers to improve customer experience and delivery performance throughout the final mile.
• Contributing to the creation and delivery of a performance development strategy, including recommendations for training and continuous improvement.
• Leading the successful implementation and adoption of performance and operational changes across the division.
• Providing financial and performance insight to support key operational decisions that improve customer and client satisfaction.
• Leading planning and resource coverage for the area, including Peak planning, round modelling, volume forecasting and sub-depot reviews.
• Acting as the functional specialist for planning within the division, setting clear expectations and demand to ensure efficient operations.
• Sharing responsibility for operational standards, working closely with the Area Delivery Manager, Division Manager and Commercial Managers.
• Supporting strong and effective divisional union relationships alongside the Area Delivery Manager.
• Guiding and coaching managers on the successful implementation of performance documentation and standards.

Still interested? Take a look at what you'll need to succeed

• A current UK driving licence
• IOSH qualification or equivalent

• Strong understanding of the self-employed courier model
• Experience working in a customer-focused environment
• Experience of setting and managing budgets
• A proven track record of coaching, supporting and motivating colleagues
• Confidence in problem solving, planning and implementing effective solutions

This is a role for someone who enjoys being close to the operation, analysing performance, coaching leaders, and turning insight into action.

You’ll be part of a fast-moving, people-driven business where your impact will be visible every day. We value collaboration, practical leadership and ideas that make a real difference to customers and colleagues alike.

If you're ready to play a key role in shaping delivery performance across London East, we'd love to hear from you.