Retail Manager

W Talent; Birmingham; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Ownership of retail operations

Leadership role in community pharmacy

Team-based environment

Job summary

W Talent in Birmingham is seeking an organised Retail Manager to lead the day-to-day operations of our community pharmacy retail space. You will motivate the team, maintain high shop-floor standards and drive performance while collaborating with the pharmacist to deliver a welcoming, professional customer experience.

This role focuses on retail management; clinical queries will be referred to the pharmacist.

Qualifications

• Previous experience as a retail manager, assistant manager or supervisor.

Responsibilities

• Manage daily retail operations, ensuring the pharmacy is clean, well presented and welcoming.
• Lead, support and motivate the retail team, setting clear expectations for customer service and performance.
• Coordinate staff rotas and day-to-day duties to maintain effective shop-floor coverage.
• Monitor sales and retail targets, identifying opportunities to improve performance through promotions and merchandising.
• Manage stock ordering, deliveries, replenishment, stock rotation and expiry checks.
• Maintain accurate cash-handling procedures and oversee till reconciliation.
• Resolve retail customer enquiries and complaints professionally, referring medicine-related questions to the pharmacy team.
• Work closely with the pharmacist to support smooth operations and ensure staff follow agreed procedures.
• Support recruitment, induction and ongoing training for retail colleagues.

Skills

Retail management

Team leadership

Customer service

Stock control

Cash handling

Merchandising

Communication

Job description

Salary: Up to £30,000 per annum, depending on experience

About the role

We are looking for an organised, customer-focused Retail Manager to lead the day-to-day retail operations of our pharmacy in Birmingham. You will motivate the team, maintain excellent shop-floor standards and drive retail performance while working closely with the pharmacist to deliver a welcoming, professional customer experience.

This role focuses on retail management. Clinical queries and decisions will be referred to the pharmacist.

Key responsibilities

• Manage daily retail operations, ensuring the pharmacy is clean, well presented and welcoming.
• Lead, support and motivate the retail team, setting clear expectations for customer service and performance.
• Coordinate staff rotas and day-to-day duties to maintain effective shop-floor coverage.
• Monitor sales and retail targets, identifying opportunities to improve performance through appropriate promotions and merchandising.
• Manage stock ordering, deliveries, replenishment, stock rotation and expiry checks.
• Maintain accurate cash-handling procedures and oversee till reconciliation.
• Resolve retail customer enquiries and complaints professionally, referring medicine-related or clinical questions to the pharmacy team.
• Work closely with the pharmacist to support smooth operations and ensure staff follow agreed procedures.
• Support recruitment, induction and ongoing training for retail colleagues.
• Follow company policies for health and safety, security and confidentiality.
• Previous experience as a retail manager, assistant manager or supervisor.
• Strong team leadership and customer service skills.
• Experience managing stock, merchandising and cash handling.
• A practical understanding of sales targets and retail performance.
• Excellent communication, organisation and problem-solving skills.
• A responsible approach to confidential information and customer care.
• Experience working in a community pharmacy or health and beauty retail environment.
• Experience coaching colleagues and improving store performance.

What we offer

• A salary of up to £30,000 per annum, depending on experience.
• An opportunity to take ownership of retail operations in a community pharmacy.
• A role combining team leadership, customer service and commercial responsibility.