Multi-Branch Pharmacy Ops Leader (Travel)

W Talent; Birmingham; On-site; GBP 24,000 - 40,000; Full time

Job summary

W Talent is seeking an organised Area Operations Manager to oversee day-to-day operational performance across multiple pharmacy branches in Birmingham. You will support branch managers, develop teams and improve performance across your area.

Travel between branches is required, and clinical decisions remain with pharmacy professionals. You will lead operational initiatives, monitor performance metrics and drive efficiency while maintaining high standards of customer service and branch

Qualifications

• Experience managing operations across multiple branches.
• Proven leadership and coaching skills.
• Ability to analyse sales and stock data.
• Excellent organisation and problem-solving abilities.
• Willingness to travel regularly between branches.

Responsibilities

• Oversee operations across multiple pharmacy branches, maintaining consistent service and retail standards.
• Conduct regular branch visits to review performance, identify issues and agree practical action plans.
• Support and coach branch managers, building accountability and strong team leadership.
• Monitor sales, staffing costs, stock levels and other key performance measures.
• Identify opportunities to improve efficiency, control costs and grow retail sales.
• Coordinate staffing and rota coverage with branch managers to meet operational needs.
• Support recruitment, induction, training and performance management across the area.
• Oversee stock control, merchandising, cash handling and branch presentation.
• Work with pharmacists and senior management to support adherence to company procedures and address operational concerns.
• Resolve escalated operational and customer service issues, referring clinical matters to the appropriate pharmacy professional.
• Coordinate the rollout of promotions, processes and business initiatives across branches.
• Report on area performance, highlighting progress, risks and support required.

Skills

Multi-site ops

Leadership

Team development

Performance monitoring

Budget management

Communication

Job description

W Talent is seeking an organised Area Operations Manager to oversee day-to-day operational performance across multiple pharmacy branches in Birmingham. You will support branch managers, develop teams and improve performance across your area.

Travel between branches is required, and clinical decisions remain with pharmacy professionals. You will lead operational initiatives, monitor performance metrics and drive efficiency while maintaining high standards of customer service and branch