Area Manager (East Area)

Cruse Scotland limited; Perth; Hybrid; GBP 42,000 - 52,000; Full time

Job summary

Cruse Scotland Limited is seeking a dynamic manager to oversee the day-to-day operations of the East Area, including our teams in Fife, Dundee, Angus, Perth & Kinross and related groups. The post requires strong interpersonal and organisational skills to provide volunteer managerial support, often from a distance, and to respond to enquiries from bereaved clients.

The role involves establishing relationships with volunteers, staff, funders and partner organisations, and travel across Scotland

Qualifications

• Excellent interpersonal and organisational skills.
• Experience in providing volunteer managerial support (often from a distance).
• Ability to respond effectively to a wide range of enquiries including bereaved people.
• Ability to establish effective working relationships with Cruse Scotland volunteers, staff, funders and partner organisations.

Responsibilities

• Oversee day-to-day management of Cruse Scotland East Area, including teams in Fife, Dundee, Angus and Perth & Kinross and the Tayside and Fife Walk & Talk Groups and Cruse Scotland Alternative Pathways support.
• Travel to service bases within the East Area and to other locations in Scotland for meetings and training as required.
• Maintain effective communication and support for volunteers and staff, ensuring high-quality service delivery and organisational outcomes.

Skills

Volunteer management

Job description

An exciting opportunity has arisen for a dynamic and experienced manager to oversee the day-to-day management of Cruse Scotland East Area, this includes our teams in Fife, Dundee, Angus and Perth & Kinross and the Tayside and Fife Walk & Talk Groups and Cruse Scotland Alternative Pathways support. Candidates are required to have excellent interpersonal and organisational skills to provide volunteer managerial support, which is often provided from a distance. Excellent communication skills are essential as the postholder is required to respond effectively to a wide range of enquiries which include bereaved people. You will be required to establish effective working relationships with a range of Cruse Scotland volunteers and staff, as well as funders and partnership organisations. Experience in volunteer management would be advantageous. Due to the geographical spread of the role, from time to time the postholder will be required to travel to each of the service bases within the East Area; and to other locations within Scotland for meetings and training. Whilst the role is hybrid, we have an office base in Perth so there will be a regular requirement to have a routine presence in the office.

About Cruse Scotland

We are Scotland’s leading bereavement charity, providing bereavement support to anyone in Scotland who needs us. Bereavement is often one of the toughest experiences that people will face in their lifetime and for some it can be truly debilitating and completely overwhelming. The range of support we offer includes our helpline, instant web-based support, individual and group counselling support, children and young people’s services, training to workplaces and more. See our website crusescotland.org.uk for more information. The most remarkable thing about Cruse Scotland is the fact that our client services are delivered purely by a volunteer workforce - who are all trained to professional standards. It’s fair to say that their motivation and commitment is contagious, and as such, we value their contributions highly.

Our volunteer workforce of 250 people are located in communities across Scotland and are supported by a small but mighty staff team of 18, the majority of whom are employed part time. The staff team comprise a mix of roles and talents and share a similar passion for the work of Cruse Scotland. The staff team connects fortnightly to ensure a real sense of community and good relationships across the team.

Feedback from our staff satisfaction survey included

“I haven't been here long, but I can confidently say Cruse Scotland is one of the best organisations I have worked for, both from work and flexibility and overall organisation support from all staff and management” “I find Cruse Scotland to be a very inclusive organisation with a great ethos, responsive to staff and volunteers”