Area Manager

Pinnacle Group Limited; Colchester; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dynamic Area Manager to lead a team of mobile Housing Officers across multiple locations. This pivotal role emphasizes fostering a positive workplace culture while delivering exceptional housing management services to service families. The ideal candidate will possess strong management experience, a passion for community services, and the ability to build effective relationships with diverse stakeholders. Join this forward-thinking organization and contribute to enhancing the lives of families in need through dedicated housing support and innovative service delivery.

Benefits

Flexible Working

Private Medical Insurance

Pension Schemes

Childcare Support

Cycle to Work

Employee Assistance Programs

Retail Discounts

Car Allowance

Electric Vehicle Schemes

Additional Leave

Qualifications

• Minimum 2 years of management experience in a complex operational environment.
• Proven success in implementing service change and innovative working methods.

Responsibilities

• Lead a team of Housing Officers to provide exceptional housing services.
• Engage with stakeholders to deliver coordinated support and services to families.

Skills

Management Experience

Housing Management

Relationship Building

Operational Planning

Coaching and Development

Education

Management Qualification

Job description

Pinnacle Group is seeking a dynamic and experienced Area Manager to lead and develop a team of mobile Housing Officers across Colchester, Wyton, and Marham. This role is pivotal in fostering a positive workplace culture and delivering exceptional housing management services to service families, in line with the National Accommodation Management Services contract for the Defence Infrastructure Organisation (DIO).

The Area Manager reports to the Regional Manager and is responsible for supporting a geographically dispersed team, ensuring high-quality, family-centred services throughout the occupancy cycle. The role emphasizes building strong relationships with local industry partners, DIO, stakeholders such as family federations, military liaison officers, and senior service personnel.

Frequent travel within the designated areas is required, with a flexible work location to meet business needs. The position involves hands-on management, with at least four days per week in the field, and occasional national travel. Enhanced security clearance is necessary. We welcome candidates from diverse backgrounds, not limited to housing experience.

Who We Are

Pinnacle Group is a leading UK private provider of housing and neighbourhood services, managing communities where people live, learn, work, and play. We are a people-first organization with a values-driven culture that has remained consistent for over thirty years.

Who We’re Looking For

We seek a candidate who aligns with our values of Trust, Respect, Involve, Challenge, and Deliver Excellence, committed to maintaining client and community confidence.

Key Responsibilities

1. Provide services to families during the occupancy cycle, including planning and conducting pre-move out, move out, pre-move in, move in, and 14-day settling visits, collaborating with industry partners to meet standards.
2. Ensure occupancy standards are maintained and recharges are appropriately allocated through audits, staff training, coaching, and feedback analysis.
3. Deliver sensitive regional housing services, including aids and adaptations and welfare/support needs.
4. Develop and maintain the regional housing component of Estate Management Plans in partnership with stakeholders.
5. Deliver the regional housing element of CAAS.
6. Lead, plan, monitor, and approve housing officers’ schedules, ensuring sufficient time for appointments and stakeholder engagement.
7. Coordinate with the Regional Manager and other Area Managers for planning and resource management, including cross-regional support.
8. Plan and support large-scale and short-notice moves within the area, potentially involving UK travel.
9. Engage with internal and external stakeholders to deliver coordinated support and services to families.
10. Work with the Customer Solutions Manager to address complaints and inquiries, ensuring prompt investigation and resolution.
11. Recruit, supervise, coach, and develop staff, fostering a culture of continuous improvement aligned with Pinnacle’s values.
12. Manage daily operations of staff, ensuring health and safety standards for staff and families.
13. Contribute to budget planning and resource management to ensure value for money.

Key Requirements

• Minimum 2 years of management experience in a complex operational environment.
• Preferred experience in housing management or community services.
• Proven success in implementing service change and innovative working methods.
• Full driving license.
• Passion for providing enhanced services to service families.
• Knowledge of and commitment to Equality and Diversity.
• Ability to build effective relationships with diverse groups and work inclusively.
• Confident in representing Pinnacle Group and upholding its culture and values.

Our Offer

We value diversity and encourage applications from all backgrounds, including ex-armed forces personnel and their families. Our inclusive culture offers opportunities for personal growth and career development.

Our benefits include flexible working, pension schemes, additional leave, private medical insurance, cycle to work, employee assistance programs, retail discounts, childcare support, season ticket loans, sick pay schemes, personal development plans, car allowance, and electric vehicle schemes.