Area Funeral Arranger: Compassionate, Multi-Location Support

Southern Co-op; Portsmouth; Hybrid; GBP 23,000 - 31,000; Full time

Benefits offered by this job

20% colleague discount in our retail

Health and dental cash plans

24/7 virtual GP and fitness discounts

Employee Assistance Programme

Life insurance and NEST pension

Financial wellbeing tools

Cycle-to-work and EV schemes

Training and development opportunities

Job summary

Southern Co-op is seeking an Area Funeral Arranger to support families with care and compassion across multiple funeral homes in a defined area in Portsmouth. You will listen, guide choices and help create personal funeral experiences.

No prior funeral experience is required; full training and support are provided to build a rewarding career in funeral services. Travel across the area and a full UK driving licence are essential.

Qualifications

• Genuine empathy, compassion and understanding.
• Excellent communication skills for sensitive conversations.
• Strong organisational skills and attention to detail.

Responsibilities

• Support families to arrange meaningful funerals, guiding choices.
• Care for the deceased with dignity and respect, daily checks.
• Assist families in Reflection Rooms, making moments personal.
• Help families choose memorials and aftercare options.
• Complete funeral, memorial and client administration accurately.
• Manage day-to-day running of the funeral home, health and safety checks.
• Work across different funeral homes while maintaining consistent client care.
• Pick up arrangements at various stages of the client journey.
• Build rapport with families, including handovers from colleagues.
• Collaborate with colleagues and suppliers to finalise funeral details.
• Complete FCA-regulated training for pre-paid funeral plans.
• Represent Funeralcare at local events and in the community.

Skills

Empathy

Communication

Organisational skills

Administrative skills

IT skills (MS Office)

Resilience

Adaptability

Building rapport

Independent working

Travel flexibility

Tools

Microsoft Office

Job description

Southern Co-op is seeking an Area Funeral Arranger to support families with care and compassion across multiple funeral homes in a defined area in Portsmouth. You will listen, guide choices and help create personal funeral experiences.

No prior funeral experience is required; full training and support are provided to build a rewarding career in funeral services. Travel across the area and a full UK driving licence are essential.