Area Care Manager

Midshires Care Limited; Leeds; On-site; GBP 55,000 - 81,000; Full time

Benefits offered by this job

Up to £15,000 bonus potential

25 days annual leave

Blue Light Card discounts

Employee assistance programme

Job summary

Helping Hands in Leeds is seeking an Area Care Manager to lead care operations across multiple branches and a Live-in care service. You will support the Head of Operations, guide around 10 branches, ensure teams are supported and delivery of extraordinary care.

You'll coach Branch Care Managers, monitor performance, maintain compliance with CQC/CIW, and drive service improvements while strengthening customer retention.

Qualifications

• Multi-site leadership experience in the care sector.
• Strong knowledge of CQC/CIW regulations and quality frameworks.
• Ability to influence, support change and manage large, diverse teams.
• Clear communication and relationship-building skills.

Responsibilities

• Lead with warmth and clarity, building strong relationships and championing our Helping Hands values.
• Coach and develop your Branch Care Managers, aligning quality and growth to drive success.
• Oversee performance across your branches and Live-in services – monitoring, reporting and driving improvements with confidence.
• Make sure customer experience stays exceptional, raising service standards and strengthening retention.
• Audit and maintain full compliance across your area, acting quickly and collaboratively where improvements are needed.
• Provide regular updates to the Head of Operations, sharing progress, insights and opportunities for growth.

Skills

Multi-site leadership

CQC/CIW regulations

Influence & change management

Communication

Job description

Extraordinary Care. Extraordinary Culture. Extraordinary Careers.

Salary: Earn up to £80,500 | Up to £55,000 - £60,000 base | £5,500 Car allowance + up to £15,000 bonus potential

Helping Hands was built on kindness and it still guides everything we do today. We're a purpose-driven team helping people live well in the homes and communities they love. Join us, and you'll be part of a supportive, ambitious team where your work truly matters, and you can grow a career that counts.

As anArea Care Manager, you'll play a key role in leading exceptional care across your region. Supporting the Head of Operations, you'll guide around 10 branches and a local Live-in Care service, ensuring teams feel supported, operations run smoothly, and customers receive the extraordinary care we're known for.

What you'll do

• Lead with warmth and clarity, building strong relationships and championing our Helping Hands values.
• Coach and develop your Branch Care Managers, aligning quality and growth to drive success.
• Oversee performance across your branches and Live-in services – monitoring, reporting and driving improvements with confidence.
• Make sure customer experience stays exceptional, raising service standards and strengthening retention.
• Audit and maintain full compliance across your area, acting quickly and collaboratively where improvements are needed.
• Provide regular updates to the Head of Operations, sharing progress, insights and opportunities for growth.

What you'll bring

• Multi-site leadership experience within the care sector.
• Strong understanding of CQC/CIW regulations and quality frameworks.
• The ability to influence, support change and manage large, diverse teams.
• Clear communication skills and the confidence to build trusted relationships internally and externally.

Why Helping Hands

• Genuine career growth and development pathways.
• Up to £15,000 annual bonus
• 25 days' annual leave (rising to 26 after two years).
• Blue Light Card discounts.
• Employee assistance programme.
• A workplace that celebrates diversity and champions inclusion. Everyone is welcome.

At Helping Hands we're committed to building a diverse, inclusive community where everyone belongs. All applications are considered fairly in line with our Equality and Diversity Policy.