Area Care Manager

Helping Hands Home Care; Southampton; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Up to £15,000 annual bonus

25 days’ annual leave

Blue Light Card discounts

Employee assistance programme

Diversity & inclusion

Career growth

Job summary

A leading care provider in Southampton seeks an Area Care Manager to lead multiple branches and ensure exceptional care delivery. The role involves coaching Branch Care Managers, monitoring performance, and maintaining compliance with regulations. Candidates should have multi-site leadership experience in the care sector and a strong understanding of regulatory frameworks. Opportunities for career growth and generous bonuses await in this inclusive workplace environment.

Qualifications

• Experience in leadership within the care sector.
• Strong knowledge of regulatory frameworks.
• Ability to influence and support change across teams.
• Clear communication skills for internal and external stakeholders.

Responsibilities

• Lead multiple branches with warmth and clarity.
• Develop Branch Care Managers to drive success.
• Monitor performance and drive improvements.
• Ensure exceptional customer experience and strengthen retention.
• Audit and maintain full compliance across the area; act quickly to improvements.
• Provide regular updates to Head of Operations with insights and opportunities.

Skills

Multi-site leadership experience

Understanding of CQC/CIW regulations

Clear communication skills

Stakeholder communication

Job description

Extraordinary Care. Extraordinary Culture. Extraordinary Careers.

Helping Hands was built on kindness and it still guides everything we do today. We’re a purpose-driven team helping people live well in the homes and communities they love. Join us, and you’ll be part of a supportive, ambitious team where your work truly matters, and you can grow a career that counts.

As an Area Care Manager, you’ll play a key role in leading exceptional care across your region. Supporting the Head of Operations, you’ll guide around 10 branches and a local Live-in Care service, ensuring teams feel supported, operations run smoothly, and customers receive the extraordinary care we’re known for.

What you’ll do

• Lead with warmth and clarity, building strong relationships and championing our Helping Hands values.
• Coach and develop your Branch Care Managers, aligning quality and growth to drive success.
• Oversee performance across your branches and Live-in services – monitoring, reporting and driving improvements with confidence.
• Make sure customer experience stays exceptional, raising service standards and strengthening retention.
• Audit and maintain full compliance across your area, acting quickly and collaboratively where improvements are needed.
• Provide regular updates to the Head of Operations, sharing progress, insights and opportunities for growth.

What you’ll bring

• Multi-site leadership experience within the care sector.
• Strong understanding of CQC/CIW regulations and quality frameworks.
• The ability to influence, support change and manage large, diverse teams.
• Clear communication skills and the confidence to build trusted relationships internally and externally.

Why Helping Hands

• Genuine career growth and development pathways.
• Up to £15,000 annual bonus
• 25 days’ annual leave (rising to 26 after two years).
• Blue Light Card discounts.
• Employee assistance programme.
• A workplace that celebrates diversity and champions inclusion. Everyone is welcome.

At Helping Hands we’re committed to building a diverse, inclusive community where everyone belongs. All applications are considered fairly in line with our Equality and Diversity Policy.