Registered Care Manager

Helping Hands; Chester; On-site; GBP 35,000 - 50,000; Full time

Benefits offered by this job

25 days' annual leave (rising to 27)

Performance related bonus up to £10,00

Blue Light Card discounts

Employee assistance programme

Support with nationally recognisedqual

Refer-a-friend bonus

Diversity and inclusion culture

Job summary

Helping Hands in the United Kingdom is seeking a Registered Care Manager to lead the delivery of outstanding care in the local community. You will guide and inspire your team, uphold high quality standards, and ensure personalised support customers can rely on.

You’ll collaborate with internal teams across Operations, People, Quality, Finance and Marketing to deliver great outcomes for customers and scale the branch with heart and confidence.

Qualifications

• Experience leading teams in care settings.
• Knowledge of regulatory requirements, quality frameworks and compliance best practice.
• Excellent communication and relationship-building with internal and external partners.
• Strong commercial awareness with experience managing budgets, KPIs and business performance.

Responsibilities

• Lead your branch with warmth and clarity, creating a high-performing, values-driven team.
• Ensure customers receive outstanding care with regular visits, respite and Live-in services while championing safety and quality.
• Maintain regulatory compliance across services and drive a right-first-time culture.
• Build relationships with healthcare professionals, local authorities, GPs and partners to grow the customer base and reputation.
• Collaborate with Operations, People, Quality, Finance and Marketing to deliver great outcomes for customers and teams.
• Monitor performance, manage budgets, and identify opportunities to improve efficiency and service delivery.

Skills

Leadership

Communication

Commercial awareness

Budget management

Data-driven decision making

Regulatory knowledge

People management

Education

Level 5 Qualification in Leadership and Management for Care

Job description

Helping Hands was built on kindness and it still guides everything we do today. We're a purpose-driven team helping people live well in the homes and communities they love. Join us, and you'll be part of a supportive, ambitious team where your work truly matters, and you can grow a career that counts. As a Registered Care Manager, you'll lead the delivery of exceptional care within your local community. You'll guide and inspire your team, uphold the highest quality standards, and make sure every customer receives safe, personalised support they can rely on. It's a role with real influence, shaping services, strengthening relationships, and helping your branch grow with heart and confidence. What you'll do

• Lead your branch with warmth and clarity, creating a high-performing, values-driven team where everyone feels supported and able to thrive.
• Ensure every customer receives outstanding care, from regular visits to respite and Live-in services - championing quality, safety, and consistency.
• Maintain full regulatory compliance across your services, driving a "right first time" culture and responding swiftly to improvements when needed.
• Build strong relationships across your community, including healthcare professionals, local authorities, GPs and partners, to grow your customer base and strengthen Helping Hands' reputation.
• Collaborate closely with internal teams across Operations, People, Quality, Finance and Marketing to deliver great outcomes for customers and our teams.
• Monitor performance, manage budgets, and identify opportunities to improve efficiency, profitability and service delivery.
• Support your Area Care Manager and fellow leaders by sharing best practice and helping embed a culture of excellence across your region.
• A real passion for people, care and community.
• Experience leading teams, inspiring others, building capability, and driving strong performance.
• Excellent communication and relationship-building skills, with the confidence to influence both internal and external partners.
• Strong commercial awareness, with experience managing budgets, KPIs and business performance.
• A solid understanding of regulatory requirements, quality frameworks and compliance best practice.
• Outstanding organisational and planning skills, with the resilience to thrive in a fast-moving environment.
• Confidence using data, systems and technology to inform good decision-making.
• Experience working with third-party providers, contractors or partners.
• A flexible, adaptable mindset and a drive to deliver meaningful results.

Desirable:

• Experience in the care sector or a related field.
• Level 5 qualification in Leadership and Management for Care (or willingness to work towards it).
• Knowledge of CQC or CIW regulatory standards.
• Previous management experience within care.
• From customers to other carers everyone is lovely. We all get along and if we need help it's always there. I got the hours I asked due to having kids…
• Work life balance Flexibility indeed'It really is a joy to work' "You will struggle to find carers with a better work ethic than those who work for Helping Hands. The whole of the Exeter team work as one and…
• Amazing company High wages glassdoor'Management always listen' "Management always listen and try their best to help you, all the staff and customers are lovely and they do their best to work around you…
• Work life balance Flexibility,
• Clear career development pathways and genuine opportunities to grow.
• 25 days' annual leave (rising to 27 with service).
• Performance related bonus worth up to £10,000 per annum.
• Blue Light Card discounts.
• Employee assistance programme.
• Support with nationally recognised qualifications.
• Refer-a-friend bonus scheme.
• A workplace that celebrates diversity and champions inclusion. Everyone is welcome.

At Helping Hands we're committed to building a diverse, inclusive community where everyone belongs. All applications are considered fairly in line with our Equality and Diversity Policy.