ARC Operator — 24/7 Security Monitoring & Response

Bauwatch; Doncaster; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Pension: Royal London 4%/5% employer

PMI after probation

Death in service 4x salary

Perkbox discounts

Annual social events

Job summary

BauWatch is recruiting for ARC Operators to join the growing UK operations and ARC team in Doncaster. You will monitor and respond to security incidents from the monitoring centre, following procedures and using initiative to deliver outstanding customer service.

The role requires customer-service experience, ability to analyse information, use Word/Excel, and knowledge of CCTV. You will work 12-hour shifts across 4 days on/off in a 24/7 operation, with a strong emphasis on teamwork and

Qualifications

• Experience in call centre or administration helpful.
• SC level or above Government security clearance (or willingness to obtain).

Responsibilities

• Operate and monitor all systems in the Alarm Receiving Centre and ensure emergency alarm response activities follow procedures and guidance.
• Monitor control room systems efficiently and in compliance with procedures and codes of practice.
• Liaise with Police and agencies to coordinate emergency responses.
• Report events and actions in clear, written format.
• Provide courteous telephone answering and handle enquiries.
• Log incidents with formal write ups and ensure data accuracy.
• Adhere to ARC rules and BS5979, BS8418 & ISO9001:2008.
• Maintain information security per Data Protection Act.
• Perform other duties as assigned.

Skills

Customer Service

Security clearance

Analytical thinking

Tech literacy

Team player

Independent working

Customer focus

Flexibility

Friendly attitude

Tools

CCTV systems

MS Office

Job description

BauWatch is recruiting for ARC Operators to join the growing UK operations and ARC team in Doncaster. You will monitor and respond to security incidents from the monitoring centre, following procedures and using initiative to deliver outstanding customer service.

The role requires customer-service experience, ability to analyse information, use Word/Excel, and knowledge of CCTV. You will work 12-hour shifts across 4 days on/off in a 24/7 operation, with a strong emphasis on teamwork and