ARC (Alarm Receiving Centre) Operator

BauWatch UK & Ireland; Doncaster; On-site; GBP 23,000 - 31,000; Full time

Benefits offered by this job

Overtime bonus

Pension

Private medical insurance

Death in service

Perkbox

Social events

Learning & development

Employee referral

EAP

Job summary

BauWatch UK & Ireland is seeking ARC Operators to monitor and respond to security incidents from the control room in Doncaster. You will follow procedures, liaise with police and agencies, and ensure accurate incident reporting while delivering excellent customer service.

The role requires shift work across mornings, afternoons, nights, weekends and holidays within a 24/7 operation and a strong focus on quality and teamwork within a growing ARC team.

Qualifications

• Customer service experience required.
• Security clearance (SC or higher) preferred or willing to obtain.
• Ability to analyse available information, determine root cause, and escalate appropriately.
• Proficient with MS Word/Excel; CCTV experience advantageous.

Responsibilities

• Operate and monitor all ARC systems and respond to incidents following procedures.
• Coordinate emergency responses with police and agencies per procedures.
• Document events clearly in incident logs and reports.
• Provide courteous telephone support and handle enquiries efficiently.
• Adhere to ARC rules, BS5979/BS8418 and ISO9001:2008; maintain data protection compliance.

Skills

Customer service

Security clearance

Analytical thinking

MS Office

CCTV experience

Quality focus

Team player

Independent worker

Customer focus

Flexible schedule

Friendly demeanor

Job description

Based within the BauWatch ARC at Unit 5, Hayfield Business Park, Auckley, Doncaster DN9 3FL and working within the fast-growing BauWatch UK operations and ARC team, we're looking for ARC Operators to join our expanding operations and fulfilment team.

As an ARC Operator, you'll work from the monitoring centre to monitor and respond to security issues and incidents using a range of systems. To provide a professional and efficient service to all responses following company procedures and using initiative.

Your role is key to delivering our brand promise of outstanding customer satisfaction and service, so a customer-focused attitude is imperative!

Key Tasks to Include

Operate and monitor all systems within the Alarm Receiving Centre and ensure that emergency alarm response activities are undertaken in accordance with company operating procedures, legislation, and Government guidance

To monitor all systems within the control room in an efficient manner. Ensuring that all work is undertaken in compliance with the operating procedures, legislation, and codes of practice.

Liaise with Police, other agencies, and members of staff to coordinate the appropriate emergency response in accordance with company procedures

Report all events and actions taken in a clear, legible, and accurate written format.

Provide efficient and courteous telephone answering service and deal efficiently with all enquiries.

Report equipment failure to maximise full operation of the system.
Complete formal write up of incidents into incident logs

To adhere to all ARC rules and compliance with BS5979, BS8418 & ISO9001:2008

To maintain information security in accordance with the Data Protection Act

Perform any other duties that may be assigned relevant to your role.

About You

Customer Service: Call centre or administration experience required

SC level or above Government security clearance (or willing to obtain this upon appointment to role)

Analyse: Ability to analyse available information, determine the root cause and establish the appropriate response and escalation to each incident

Ability to use technology: Competent working knowledge of Word, Excel and all other Microsoft applications. Experience of CCTV cameras and the security industry.

Quality-oriented: Committed to achieving and maintaining the intended quality. Strives for improvement. Convinces others of the importance of quality.

Solution focused: Gets the problem fixed in the most efficient & effective way.

Team player: Excellent interpersonal skills who promotes mutual communication and relationships. Shares information smoothly with others. Supports others.

Independent: Able to carry out your own work properly and solve problems without supervision from others.

Customer focus: Listens to the wishes and needs of the customer and adapt working method accordingly. Prioritise service and client satisfaction.

Flexibility: Can easily adapt to a changing environment, working methods, working hours, tasks, responsibilities and behaviours of others.

Friendly: Ability to 'muck in' as part of a fast-growing team with an 'all hands-on deck' approach

What's On Offer

This is a 24/7 operation role and will involve working mornings, afternoons, nights, weekends and Bank Holidays

Shifts of 12 hours, 4 days on/4 days off between 00:00 - 24:00 hours.

Holiday: 25 days per year plus statutory bank holidays

Generous overtime and ARC shift allowance bonus

Pension: Royal London occupational scheme (4% ER and 5% ER) - salary sacrifice option available

PMI after successful completion of probation (6 months). Individual cover paid for by the company; family members can be added at a cost to the employee

Death in service cover: 4 x annual salary

Perkbox: retail discounts site, plus provision of points to spend by the company each month

Annual social events - Summer and Christmas parties

Learning and development opportunities through the BW Academy

Employee referral scheme up to €1000

Employee Assistance Programme (EAP) with Legal & General

Opportunity to be part of an exciting time in the team's growth

What to expect when you join?

When you join BauWatch, you step into an environment where the best services, high-tech security, intelligent data, and process improvement all come together—a dynamic world in which no day is the same.

We're international, down-to-earth, entrepreneurial, inquisitive, keen to learn and continuously looking for opportunities to improve and grow.

We're open to trying out new ideas and take responsibility to move projects forward.

We want to contribute to a future worth living by building a sustainable business. We're working hard to become a fully circular organization with a focus on sustainability and diversity. In our teams, everybody counts, and we include, value, and respect everyone. We have fun working together too!

Join us at BauWatch to provide leading-edge security solutions that give our customers peace of mind. Innovative and fast-growing, we're the European leader in mobile video surveillance. Based in the Netherlands, Belgium, France, Spain, Italy, Poland, Germany, UK & Ireland.

Together, we'll make things happen! Join us on this exciting journey!