Arabic Speaking Customer Journey & Compliance Support

Grosvenor Casinos Limited; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading gaming venue in the UK seeks a Player Protection Officer to build relationships with customers and ensure responsible gaming practices. The ideal candidate must be fluent in Arabic and possess knowledge of UK gaming regulations. This evolving role requires adaptability and strong customer service skills as part of a dedicated team committed to supporting customers. Join us to contribute to a secure and enjoyable gaming environment.

Qualifications

• Must be fluent in Arabic.
• Experience with UK gaming business regulations.
• Demonstrates support for Diversity & Inclusion.

Responsibilities

• Talk to customers and build genuine relationships.
• Create reports and track player's playing levels.
• Work with different stakeholders.

Skills

Fluency in Arabic

Customer relationship building

Knowledge of UK gaming regulations

Adaptability in leadership style

Job description

Job Description

We are incredibly passionate about providing customers with amazing experiences, endless entertainment and top-class service. We pride ourselves on bringing the fun factor to customers in a venue where they can find all kinds of games to enjoy!

Whilst we want everyone to have fun, it’s the player protection team that has a key role inensuring that our customers continue to play responsibly. We see the player protection team as an integral part of our club and our aim is to support all of our customers, at every step of their journey with us. It is our company wide goal to protect our customers and ensure that they can play in the comfort knowing that we are always there to help.

This could be the job for you, if the following criteria sparks your interest....

• Talking to customers and building genuine relationships
• Creating reports and tracking player's playing levels
• Learning in a fun and fast-paced gaming environment
• Working with different stakeholders

The player protection role is one that is constantly evolving as we aim to serve our customers in the best way possible and maintain professional standards. You would be joining a tight knit team that encourages development in all aspects of the role and you will be part of one of the most fulfilling roles in the business of having our customer’s backs.

Qualifications

• Must be fluent in Arabic
• Knowledge and experience of the UK gaming business in regards to legislation and regulatory standards of operation.
• As an individual, values and personally demonstrates a culture, that supports and encourages Diversity & Inclusion.
• Ability to adapt leadership style recognising team members and stakeholders for their individuality
• To be able to demonstrate previous success in dealing with customers in a front- line situation.
• The skill and knowledge to manage a busy multi-functional gaming offer.
• Successful candidate must apply for Personal Functional Licence (PFL)