Apprenticeship – Housing Business Administrator Apprentice

South Gloucestershire and Stroud College; Kingswood; On-site; GBP 12,000 - 18,000; Full time

Job summary

A local educational institution in Kingswood is offering an apprenticeship for a Housing Business Administrator. In this role, you will support the maintenance of the Housing Register and provide customer service and administrative support. You will gain skills while working alongside experienced staff, with training provided at South Gloucestershire and Stroud College. This position requires GCSE Maths and focuses on customer care, analytical skills, and initiative. Join this opportunity for practical experience in the housing sector.

Qualifications

• GCSE Maths with grade A*-C/4-9 required.
• Customer care, analytical skills, initiative and non-judgement.

Responsibilities

• Support maintenance of the Housing Register.
• Provide administrative support to managers and the team.
• Act as a first point of contact for customers and agencies.

Skills

Customer care skills

Analytical skills

Initiative

Non judgemental

Education

GCSE Maths (grade GCSE A*-C/4-9)

Job description

As a Housing Business Administrator Apprentice, you will support the maintenance of the Council’s Housing Register, provide high-quality administrative and customer service support, and contribute to homelessness prevention outcomes.

Salary will be discussed further at Interview.

Training course

Business administrator (level 3)

Hours

Monday to Friday, 08:30 - 16:30.
37 hours a week

Monday 27 April

Duration

1 Year 6 Months

Work

As an apprentice, you’ll work at a company and get hands‑on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Working alongside our experienced staff, you will get to experience the functions of the various roles within the Housing Team, as the teams are interlinked, and work closely together in resolving housing issues. We work closely with our Representative Partners in supporting residents, professionals and partner agencies for all queries relating to the Housing Register.

Day to day, you will act as a first point of contact for customers, colleagues and partners; handle enquiries sensitively across telephone, email and face‑to‑face channels. Provide administrative support to managers and the team, including minute‑taking for key meetings.

Regularly, you will be liaising with customers and agencies; identify special circumstances and make appropriate referrals to access specialist advice or support services.

Where you’ll work

Lansdown Road
Kingswood
BS15 1XD

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

South Gloucestershire and Stroud College

Throughout your 18‑month apprenticeship, we will allocate you a workplace mentor to give you guidance and support in completing your Level 3 Business Administration, which requires weekly day release learning at South Gloucestershire and Stroud (SGS) College, Filton Avenue, Filton, Bristol, BS34 7AT.

Requirements

• GCSE Maths (grade GCSE A*-C/4-9)

Skills

• Customer care skills
• Analytical skills
• Initiative
• Non judgemental

About this company

Employer Description: South Gloucestershire Council is the local authority of South Gloucestershire, a unitary authority in the South West of England region. As a unitary authority it has the powers of a non‑metropolitan county and district council combined. It is administratively separate from the county of Gloucestershire.

After this apprenticeship

• There may be a hay graded role at the end however, this is not guaranteed due to budget