Apprentice Workforce Support Officer - Improvement & Commercial

Bidvane; West Midlands; Hybrid; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Pension contributions

Generous annual leave

Bank holidays + extra day at Christmas

Agile working

Vivup discounts

Job summary

Warwickshire County Council is seeking an Apprentice Workforce Support Officer in its Workforce Improvement & Commercial Team in Warwickshire. The role combines hybrid working with on-the-job learning and a Level 3 HR Support Apprenticeship, with potential to become permanent after successful completion.

You will support projects, update dashboards and records, assist with quotations and invoices, and help with customer onboarding and communications while ensuring data protection and accuracy.

Qualifications

• GCSEs in English and Maths (9–4) are required.
• No Level 3 HR/CIPD qualification or year-plus HR experience is allowed for applicants.

Responsibilities

• Update project plans, action logs and progress information.
• Gather information and feedback for process reviews and improvements.
• Test and implement system and process changes, recording results and raising issues.
• Update dashboards, reports and performance trackers.
• Maintain customer, contract and service records for commercial activities.
• Assist with quotations, tenders, invoice tracking and customer accounts.
• Support customer onboarding, communications, events and promotional activities.
• Create and update guidance, templates and intranet content.
• Handle information securely in line with data protection requirements.

Skills

Accurate spoken English

Microsoft Office

Organised and proactive

Education

GCSEs English and Maths (9–4)

Job description

This is an apprentice Workforce Support Officer post in Warwickshire County Council’s Workforce Improvement & Commercial Team. It supports projects and process changes while providing administrative help with workforce systems, commercial records and customer activity. The 37‑hour role combines hybrid working with on‑the‑job learning and a Level 3 HR Support Apprenticeship, and may become permanent after successful completion and satisfactory performance. Applicants need grades 9–4 GCSEs in English and Maths, no existing Level 3 HR/CIPD qualification or year‑plus HR experience, and accurate spoken English for public advice.

What the job involves

• Update project plans, action logs and progress information for workforce improvement and business projects
• Gather information and feedback for process reviews and identify opportunities to improve
• Help test and implement system and process changes, recording results and raising issues
• Update dashboards, reports and performance trackers using colleagues’ information
• Maintain customer, contract and service records for commercial activities
• Assist with quotations, tenders, invoice tracking and customer account management
• Support customer onboarding, communications, events and promotional activities
• Create and update guidance, templates, intranet content and standard communications
• Handle information securely in line with data protection and information governance requirements

What’s required

Qualifications

• GCSEs or equivalent in English and Maths at grades 9–4
• Must not already hold an HR or CIPD qualification at Level 3 or above

Experience

• Must not already have one year or more of experience in Human Resources roles

Skills & knowledge

• Accurate spoken English to provide advice to the public
• Comfortable using Microsoft Office
• Organised, keen to learn and willing to get involved and ask questions

Other

• Able to travel to work as part of a hybrid working arrangement

What’s offered

• Employer pension contribution typically around 19% per month
• Generous annual leave
• Bank holidays and an additional day at Christmas
• Agile working
• Vivup benefits and discounts platform