Apprentice Workforce Support Officer - Improvement and Commercial

Warwickshire County Council; Warwick; Hybrid; GBP 11,000 - 17,000; Full time

Benefits offered by this job

Pension with employer contribution (≈%

Agile working

Generous annual leave

Vivup benefits

Job summary

Warwickshire County Council is offering an exciting Level 3 HR Support Apprenticeship through a Workforce Improvement & Commercial role. You will gain hands-on experience across HR, workforce improvement, project support and commercial services, with strong on-the-job learning and formal apprenticeship training.

The position leads to a permanent Workforce Support Officer role upon successful completion of the apprenticeship and satisfactory performance.

Qualifications

• GCSEs (or equivalent) in English and Maths (grades 9-4).
• Willingness to learn and develop in HR and business support.
• Able to travel to work as part of a hybrid working arrangement.

Responsibilities

• Support workforce improvement and business projects by updating project plans, action logs and progress information.
• Assist with process reviews by gathering information, recording feedback and identifying improvement opportunities.
• Help test and implement changes to systems and processes, recording results and highlighting any issues.
• Update dashboards, reports and performance trackers using information provided by colleagues.
• Provide administrative support for commercial activities, including maintaining customer, contract and service records.
• Assist with quotations, tenders, invoice tracking and customer account management activities.
• Support customer onboarding, communications, events and promotional activities.
• Create and update guidance documents, templates, intranet content and standard communications.
• Handle information securely and in line with data protection and information governance requirements.

Skills

Good communication

Organised

Microsoft Office proficient

Willingness to learn

Education

GCSEs English & Maths (9-4)

Tools

Microsoft Office

Job description

About the Role

This is an exciting opportunity to kickstart your career while working towards a Level 3 HR Support Apprenticeship. You'll gain hands-on experience across Human Resources, workforce improvement, project support and commercial services, working alongside experienced colleagues who will support your development every step of the way.

As part of the Workforce Improvement & Commercial Team, you'll help support projects, improve processes, maintain business systems and assist with customer and commercial activities. Through a combination of on-the-job learning and formal apprenticeship training, you'll develop valuable skills, knowledge and experience that will help you build a successful career in HR and business support.

This position will become a permanent Workforce Support Officer role, subject to completion of the apprenticeship and satisfactory performance from the postholder.

Key Responsibilities

• Support workforce improvement and business projects by updating project plans, action logs and progress information.
• Assist with process reviews by gathering information, recording feedback and identifying improvement opportunities.
• Help test and implement changes to systems and processes, recording results and highlighting any issues.
• Update dashboards, reports and performance trackers using information provided by colleagues.
• Provide administrative support for commercial activities, including maintaining customer, contract and service records.
• Assist with quotations, tenders, invoice tracking and customer account management activities.
• Support customer onboarding, communications, events and promotional activities.
• Create and update guidance documents, templates, intranet content and standard communications.
• Handle information securely and in line with data protection and information governance requirements.

About You

We're looking for someone who's eager to learn, enjoys working with people and has a positive, can-do attitude. You'll be organised, comfortable using Microsoft Office and keen to develop new skills and confidence in a professional environment. Whether you're helping a colleague, supporting a customer or working on a project, you'll be happy to get involved, ask questions and learn from those around you. You'll also have GCSEs (or equivalent) in English and Maths at grades 9-4 and be able to travel to work as part of a hybrid working arrangement.

For more information about this post, see the job description and person specification linked to below. Apprentice Workforce Support Officer - Improvement & Commercial

Working for Warwickshire – This is the difference you make:

Warwickshire County Council is a place where everyone feels valued, included, safe, supported, and welcome. Our people are at the heart of this vision, could you be one of them!

At Warwickshire County Council we are committed to ensuring Warwickshire’s economy is vibrant and supported by the right jobs, training, skills and infrastructure. Our people vision for Warwickshire County Council is a great place to work where diverse and talented people are enabled to be their best.

Your future matters to us, we provide a generous pension scheme which includes an employer contribution rate of typically around 19 percent per month, to help support your financial security during retirement. The scheme also offers a valuable package of benefits for members and their dependants. To find out more please visit: Warwickshire Pension Fund homepage - Warwickshire Pension Fund

The benefits we offer include agile working, a valuable part of the pay and reward package for employees working in local government, generous annual leave entitlement, plus bank holidays and an additional day at Christmas, and access to Vivup benefits and discounts platform.

Additional Information:

The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is Required. You must be able to speak and provide advice in accurate spoken English to the public.

Please note that as this is an apprenticeship linked to government funding, where eligibility for funding is in part based on prior learning and employment experience. Applicants must not already hold a HR / CIPD qualification at Level 3 or above, and should not already have extensive experience (one year or more) of working in Human Resources roles. WCC reserves the right to reject applications from candidates deemed ineligible for funding based on prior learning and/or prior employment experience.

For this campaign, we are working in partnership with the Fair Chance Programme.

What do we mean by 'Fair Chance'?

Our Fair Chance Employment Programme is an innovative and inclusive programme developed with Warwickshire employers to support them in making their recruitment process more flexible, more inclusive and ultimately more accessible to a wider talent pool of people who may have barriers accessing the job market.

To discuss the role please contact Roxanne Sullivan - [e-mail]

Closing Date: 23rd November 2026
Interviews: To be held in early December, dates TBC

Should you require application forms in an alternative format / language or any adjustments to be made throughout the application process or upon appointment, please contact [e-mail] and we will make every effort to meet your specific requirements.

Warwickshire County Council is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce. See more