Apprentice Team Leader

Training Provider; Exeter; Hybrid; GBP 18,000 - 22,000; Full time

Job summary

LIFETIME TRAINING GROUP LIMITED in Exeter is recruiting an Apprentice Team Leader for Urban Heritage pubs. You will lead front-of-house teams, deliver a 5-star customer experience, and deputise for management during busy shifts.

This apprenticeship blends on-the-job training with work-based coaching; no college attendance is required, with mentoring and functional skills in English and maths provided.

Qualifications

• A great eye for detail, ensuring every pint is poured to perfection.
• Be a role model for giving great service and a warm welcome.
• Ability to think on your feet during busy shifts.
• Positive can-do attitude and be a real team player.

Responsibilities

• As Apprentice Team Leader you will: Provide customers with a heartfelt and memorable experience each time.
• Deputise for the management team and resolve any issues in their absence.
• Help organise and coordinate the team during a busy shift, ensuring smooth operations.
• Ensure the bar is safe, legal, and clean, addressing issues quickly and safely.

Skills

Customer service

Team leadership

Problem solving

Communication

Education

Functional Skills English

Maths

Job description

Training Provider: LIFETIME TRAINING GROUP LIMITED

Salary: See vacancy details — £19,828 a year

At the Black Horse, we take pride in serving traditional pub food in the heart of Exeter. Our family-friendly menu features everything from crispy fish & chips and juicy burgers to fresh salads and a variety of tempting small plates. Enjoy al fresco dining in our beer garden or cosy up inside and catch all the live sports action.

As an Apprentice Team Leader with Urban Heritage, your motivational skills and passion for customer care make you the perfect person to lead our front of house teams. You’ll ensure that each team member knows their stuff and can wow customers with a 5* experience. And it doesn’t stop with food and drink! From quizzes to music evenings – your creativity and organisational skills can bring communities closer together.

Urban Heritage are contemporary pubs that blends the character and authenticity of Britain’s traditional pubs with the energy and style of modern city living. We celebrate the meeting of old and new and focus on premium drinks, craft beers, cocktails, quality wines and a good menu that balances classic pub favourites with contemporary dishes and seasonal flavours. Whether guests are joining for after-work drinks, weekend brunch, casual dining, or evening occasions, Urban Heritage creates an environment that feels stylish, energetic, and effortlessly welcoming.

As an Apprentice Team Leader you will:

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.
  What you’ll bring:
• A great eye for detail, making sure every pint is poured to perfection.
• Be a role model to the team on giving great service and making sure every customer receives a warm welcome.
• An ability to think on your feet and adapt to whatever challenges arise during a busy shift.
• A positive can-do attitude and be a real team player.

We’re all about rewarding our team’s hard work, that’s why you will benefit from:

• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Enhanced, family-friendly maternity and paternity policies.
• Menopause Friendly Employer.
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more…

What your apprenticeship includes:

• You won’t need to attend college; our apprenticeships are delivered through work-based training which includes a mixture of face-to-face sessions and remote Team calls with your Lifetime Learner Coach every 6 weeks. You will also have a mentor within the workplace to support you.
• Obtain Functional Skills in English and maths, with support tailored to your needs (if you don’t already have GCSE or equivalents)
• Reviews every 12 weeks with the Apprentice, Line Manager and Lifetime Learner Coach including feedback sessions.
  Creating places where people feel welcome, safe and that they belong.

We aim to embed inclusion into every decision we make – across our people, customers, communities, suppliers, and operations. We want to create a culture where everyone feels welcome, valued, and able to thrive.