Bar and Waiting Apprentice

greene king; Marlborough; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Competitive salary

Pension contribution

Career development training

Discounts on brands and Greene King In

Refer a friend bonus £1,500

Wagestream

Retail discounts

Job summary

Urban & Heritage is seeking a Bar and Waiting Apprentice to become the face of our pubs, greeting guests and serving food and drinks with warmth and care.

You will learn on the job through work-based training, with a mentor in the workplace, and gain Functional Skills in English and Maths as part of your apprenticeship.

Qualifications

• Willingness to learn and expand your skills.
• Attention to detail to ensure high-quality service.
• Passion for great service and warm welcomes.
• Positive, can-do attitude and teamwork.

Responsibilities

• Provide customers with a heartfelt and memorable experience on each visit.
• Be the insider behind the bar, offering recommendations to customers.
• Prepare and present drinks to meet specifications and customer expectations.
• Assist in greeting, serving food and looking after customers during their dining.
• Keep the bar safe, legal and clean, addressing issues quickly and safely.

Skills

Willingness to learn

Attention to detail

Great service

Team player

Education

Functional Skills English & Maths

Job description

As a Bar and Waiting Apprentice with Urban & Heritage, you'll be the face of our company, making sure that every guest leaves with a smile on their face and a full belly. Whether it’s greeting customers with a warm welcome or remembering that favourite spot they like to sit in, you know how to make them feel special.

Urban Heritage are contemporary pubs that blends the character and authenticity of Britain’s traditional pubs with the energy and style of modern city living. We celebrate the meeting of old and new and focus on premium drinks, craft beers, cocktails, quality wines and a good menu that balances classic pub favourites with contemporary dishes and seasonal flavours. Whether guests are joining for after-work drinks, weekend brunch, casual dining, or evening occasions, Urban Heritage creates an environment that feels stylish, energetic, and effortlessly welcoming.

As a Bar and Waiting Apprentice, you will…

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Be the insider behind the bar, offering recommendations to customers.
• Prepare and present drinks that meet specifications and customer expectations.
• Assist in greeting, serving food and looking after our customers whilst they dine with us.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

What you’ll bring:

• Willingness to learn and expand your skills.
• Have a great eye for detail, making sure every pint is poured to perfection.
• A passion for giving great service and making sure every customer receives a warm welcome.
• A positive can-do attitude and be a real team player.

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Enhanced, family-friendly maternity and paternity policies
• Menopause Friendly Employer
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more…

What your apprenticeship includes:

• You won’t need to attend college; our apprenticeships are delivered through work-based training which includes a mixture of face-to-face sessions and remote Team calls with your Lifetime Learner Coach every 6 weeks. You will also have a mentor within the workplace to support you.
• Obtain Functional Skills in English and Maths, with support tailored to your needs (if you don’t already have GCSE or equivalents)
• Reviews every 12 weeks with the Apprentice, Line Manager and Lifetime Learner Coach including feedback sessions.

CREATING PLACES WHERE PEOPLE FEEL WELCOME, SAFE AND THAT THEY BELONG

We aim to embed inclusion into every decision we make – across our people, customers, communities, suppliers, and operations. We want to create a culture where everyone feels welcome, valued, and able to thrive.