Apprentice Repairs Administrator – Damp & Mould Support

Peabody; Greater London; Sur place; GBP 14 000 - 18 000; Plein temps

Avantages offerts par ce poste

30 days annual holiday

Mentor support

Flexible benefits

Pension scheme

Résumé du poste

Peabody is seeking an Apprentice Repairs Administrator (Awaab's Law) to support damp and mould repairs administration. You will learn through a 12-month Level 3 Business Administrator Apprenticeship with structured training, mentoring and practical on-the-job experience.

You will work in the central Repairs Team, handling enquiries, scheduling repairs, maintaining records and producing reports to help deliver an efficient repairs service. Eligibility checks apply for apprenticeship funding.

Qualifications

• Passion for providing excellent customer service.
• Strong written and verbal communication skills.
• Good organisational skills and ability to manage priorities.
• Proactive, adaptable and positive approach to work.
• Attention to detail and accurate record-keeping.
• Proficiency with Microsoft Office, especially Excel; quick learner.

Responsabilités

• Support residents and operations through the repairs process, focusing on damp and mould cases.
• Handle enquiries via telephone, email and internal systems with timely responses.
• Schedule appointments and coordinate repair activities.
• Maintain accurate records and databases.
• Manage team inboxes and resident communications.
• Collaborate with contractors and stakeholders to deliver repairs service.
• Produce reports and update spreadsheets for performance monitoring.
• Keep residents informed and manage expectations throughout progress.
• Develop knowledge of housing services and compliance requirements.
• Build admin, coordination, stakeholder engagement and problem-solving skills.

Connaissances

Customer service

Communication skills

Organisational skills

Multitasking

Excel

Teamwork

Time management

Attention to detail

Adaptable

Learning mindset

Formation

Level 3 Apprenticeship

Outils

Microsoft Office

Description du poste

Peabody is seeking an Apprentice Repairs Administrator (Awaab's Law) to support damp and mould repairs administration. You will learn through a 12-month Level 3 Business Administrator Apprenticeship with structured training, mentoring and practical on-the-job experience.

You will work in the central Repairs Team, handling enquiries, scheduling repairs, maintaining records and producing reports to help deliver an efficient repairs service. Eligibility checks apply for apprenticeship funding.