Apprentice Receptionist/Customer Service

Southyorkshireapprenticeships; Sheffield; Hybrid; GBP 18,000 - 23,000; Full time

Job summary

Sheffield Futures is recruiting an apprentice to deliver high quality reception and customer service to clients, visitors and tenants. You’ll be enrolled on the Level 2 Customer Service Practitioner apprenticeship, combining on‑the‑job work with training.

Based in Sheffield city centre, the role covers front-of-house duties, handling face-to-face, telephone and email enquiries, room bookings and basic admin, while upholding GDPR and security standards.

Qualifications

• Must be able to provide excellent customer service
• Good communication and interpersonal skills are essential

Responsibilities

• Professional reception service for Sheffield Futures and tenants
• First point of contact for face to face, telephone and email enquiries
• Ensure GDPR and security practices are followed
• Maintain an orderly, safe and welcoming front of house
• Prepare meeting rooms and refreshments
• Perform routine admin tasks (emails, bookings, data entry, appointments)

Skills

Customer service

Communication

Job description

We are looking for an apprentice to deliver high quality reception / customer service to the clients, visitors and tenants of Sheffield Futures.

You will be enrolled on the Level 2 Customer Service Practitioner apprenticeship, where you'll learn and apply new skills whilst working for the charity in this role.

• Professional reception service for Sheffield Futures and tenants
• First point of contact for face to face, telephone and email enquiries for current and potential service users
• Ensure good working practices in the building whilst adhering to security and GDPR
• Ensure front of house is orderly, safe and welcoming
• Preparing meeting rooms and refreshments
• A range of administration duties including emails, room bookings, data entry, booking appointments etc.

An enhanced Disclosure and Barring Service (DBS) check is required for this role.

Following the apprenticeship the successful candidate may develop further customer service skills or progress into administration or team leader roles in the future.

About the Training

Training will be online and/or in person at our offices in Sheffield city centre.

About the Employer

At Sheffield Futures our services and projects seek to work with young people and adults to have a demonstrable impact against one or more of our strategic aims:

• Improving health and wellbeing: Helping young people feel well, confident and supported through early help, safe spaces and positive activities that build resilience.
• Developing social skills, life skills and independence: Building confidence and practical skills from communication and teamwork to managing money and preparing for work or study.
• Increasing community participation and belonging: Creating opportunities for young people to connect, take part and feel they belong in their neighbourhoods, schools and city.
• Meaningful progression in education, training and employment: Supporting young people to take their next step whether that’s education, training, volunteering or work and to see a future that feels achievable and hopeful.