Apprentice Receptionist/Customer Service

Sheffield Futures; Sheffield; Hybrid; GBP 10,000 - 12,000; Full time

Job summary

Sheffield Futures is seeking an Apprentice to provide high quality reception and customer service at Star House. You will enroll on the Level 2 Customer Service Practitioner apprenticeship and receive training during working hours.

The role focuses on welcoming clients, staff and tenants, handling inquiries by phone and email, data entry, and assisting with meeting rooms and refreshments. This fixed-term 18-month contract is paid at National Minimum Wage for Apprentices.

Qualifications

• Experience in frontline customer service environments is a plus.
• Excellent communication and interpersonal skills.
• Ability to manage data entry accurately and efficiently.

Responsibilities

• Welcoming visitors and those accessing services, for both Sheffield Futures and tenants, as part of a professional Reception Service at Star House.
• Communicating and liaising with members of the public and representatives from different agencies and organisations.
• Responding and redirecting contact via telephone and email
• Accurate data inputting and recording activity.
• Supporting the preparation of meeting rooms and refreshments.
• Other general reception and housekeeping duties.

Skills

Reception

Customer service

Communication

Data input

Teamwork

Education

Level 2 Customer Service Practitioner apprenticeship

Tools

MS Office

Job description

Salary: National Minimum Wage for Apprentices

Hours: Full Time (37 hours per week)

Term: 18 months Fixed Term Contract

Location: Star House

We are looking for an Apprentice to deliver a high quality reception / customer service to the clients, visitors, staff and tenants of Sheffield Futures.

You will be enrolled on the Level 2 Customer Service Practitioner apprenticeship, where you’ll learn and apply your new skills whilst working for the charity in this role. You’ll do your training during your working hours and we will provide you with the support youneed.

The core responsibility is to deliver a high quality reception / customer service to the clients, visitors, staff and tenants of Sheffield Futures. This will include:

Welcoming visitors and those accessing services, for both Sheffield Futures and tenants, as part of a professional Reception Service at Star House.

Communicating and liaising with members of the public and representatives from different agencies and organisations.

Responding and redirecting contact via telephone and email

Accurate data inputting and recording activity.

Supporting the preparation of meeting rooms and refreshments.

Other general reception and housekeeping duties.

This is an exciting opportunity, could this be you?

Diversity and inclusion are central to our culture. We encourage applications from all sections of the community and assess every candidate on merit.

Informal Enquiries

Please direct any informal enquiries to June Braithwait or Robyn Illingworth on [e-mail] .uk or by calling 0114 201 2800

The closing date for applications is midnight on 6thOctober 2026.

We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.