Apprentice Pensions Assistant

SUFFOLK COUNTY COUNCIL; Ipswich; On-site; GBP 15,000 - 19,000; Full time

Benefits offered by this job

Annual leave (up to 29 days)

LGPS membership

Volunteering days

Flexible working

Training and development

Career development opportunities

Job summary

Suffolk County Council is offering an Apprenticeship as an Apprentice Pensions Assistant in Ipswich. You will join the Pensions Helpdesk, delivering first point of contact support to members and helping the team meet service level agreements with scheme employers.

The programme runs for 17 months with Level 2 Customer Service Practitioner training, including DBS checks where required, and a commitment to safeguarding.

Qualifications

• ,

Responsibilities

• Work on the Pensions Helpdesk and provide first point of contact help and support to our members.
• Assist in delivering a proactive, efficient pensions service while maintaining accurate records.

Skills

Effective communication

Organisational skills

Time management

Customer service

Education

Level 2 Customer Service Practitioner

Job description

Your role and responsibilities

When you join Suffolk County Council as an Apprentice Pensions Assistant, we'll support your development from the start. We'll help you to play to your strengths, diversify your skills and build an influential and impactful career. With a variety of career paths and learning opportunities to explore, if you're motivated and passionate there's no limit to how far your ambition could take you. Reimagine the possibilities. You will be working on the Pensions Helpdesk and will provide first point of contact help and support to our members. This helps the Pensions team provide the customer with the information they need and ensures the team meets its service level agreement with its scheme employers. You will assist in the provision of a proactive, efficient and effective pensions service while being responsible for creating and maintaining accurate records. Your apprenticeship

Apprenticeship details

• Level 2 Customer Service Practitioner further information at the following link:
• Duration - 17 months, This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. #LI-Hybrid to be able to work to a high degree of accuracy
• Effective and demonstrable communication, organisational and time management skills
• To be friendly and build a good rapport with your customers and put them at the forefront of everything you do.

Benefits

• up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days
• membership of a competitive Local Government Pension Scheme (LGPS)
• travel, lifestyle, health and wellbeing benefits
• performance-related annual pay progression, in addition to an annual cost-of-living pay increase
• training and encouragement to expand your knowledge
• a variety of career development opportunities across our organisation
• diverse and active staff networks
• flexible working options, with the right to request flexible working from your first day