Pensions Administration Apprentice

The Growth Company: Education & Skills; West of England; On-site; GBP 20,000 - 25,000; Full time

Benefits offered by this job

25 days holiday plus bank holidays

Generous pension scheme

Health cash plan

Fully supported study programme

Optional benefits (holiday purchase, carbon offsetting, tech discounts)

Volunteering opportunities

Job summary

The Growth Company: Education & Skills is hiring a Pensions Administration Apprentice to provide essential pension services while undergoing a structured learning program. The role involves calculating member benefits, maintaining records, and answering queries.

The ideal candidate will have A Level education, strong numeracy skills, and a commitment to learning. We offer a competitive salary, generous holidays, and ample support for your apprenticeship.

Qualifications

• Education to A Level or equivalent.
• Commitment to completing the apprenticeship qualification.
• Legal permission to work in the UK by the start of employment.

Responsibilities

• Calculating benefits for members.
• Maintaining membership records on the administration system.
• Handling queries from members, employers, and trustees.

Skills

Strong numeracy skills

Analytical skills

Communication skills

Relationship building

Workload prioritisation

Education

Education to A Level or equivalent

Grades 5 or above in GCSE Maths and English or equivalent (preferred)

Job description

About This Opportunity

The Pensions Administration Apprentice will provide pension administration services to clients in line with established procedures and control frameworks, while undertaking a structured learning programme in a friendly and supportive environment.

What You’ll Be Doing

• Calculating benefits for members (leavers, retirements, transfers, deaths).
• Maintaining membership records on the administration system.
• Handling general and technical queries from members, employers and trustees via telephone, email and letter.
• Supporting team workload processing, responding to enquiries, calculating and settling member benefit entitlements, creating and maintaining scheme records, and liaising with third parties.
• Managing workloads to ensure agreed service standards or targets are met, escalating concerns as required.
• Answering inbound telephone and email enquiries, ensuring appropriate verification checks are undertaken.
• Collating periodical client information/reports.
• Contributing to scheme events or projects.
• Developing technical competency by attending briefings, understanding benefit structures and using formal scheme documentation.

What We Are Looking For

• Education to A Level or equivalent.
• Strong numeracy skills.
• Commitment to completing the apprenticeship qualification.
• Legal permission to work in the UK by the start of employment.
• Additional qualifications: Grade 5 or above in GCSE Maths and English or equivalent (preferred).
• Personal qualities: commitment to continuous learning, ability to work independently and in a team, openness to feedback, professional approach, recognition of when guidance is needed.
• Skills: analytical and communication skills (both verbal and written), relationship building, workload prioritisation.

We Offer

• Competitive salary.
• 25 days holiday plus bank holidays (option to buy more).
• Generous pension scheme.
• Fully supported study programme.
• Health cash plan (Level 1).
• Additional optional benefits (holiday purchase, carbon offsetting, tech discounts).
• Social events.
• Volunteering opportunities.

How We Support You

Full training and support will be provided by The Growth Company to help you achieve your apprenticeship and reach your full potential in your role.