Technical Support Officer

Suffolk County Council; Ipswich; On-site; GBP 25,000 - 28,000; Full time

Benefits offered by this job

29 days annual leave (pro rata)

LGPS pension

Flexible working options

Training and development

Career progression opportunities

Job summary

Suffolk County Council is seeking a Technical Support Officer in Ipswich to support Transport Strategy services. The role offers hybrid working, a 37-hour week and a permanent contract, with a salary of £25,185–£28,142 per year (pro rata for part-time).

You will handle admin tasks, finance, and frontline queries across the Growth, Highways and Infrastructure department. We value flexible working, learning opportunities and a supportive team culture, with a focus on improving systems and

Qualifications

• A Level 3 qualification or equivalent knowledge and experience in admin, customer service, finance, or similar role.
• Proficiency in Microsoft Office including Word, Excel, Outlook and PowerPoint.
• Strong written and verbal communication with the ability to maintain accurate records.
• Excellent organisational skills and ability to manage workload.
• Positive, flexible and collaborative attitude with willingness to learn new systems.

Responsibilities

• Upload planning documents and keep databases up to date.
• Handle financial tasks including payments, invoices, and budgets.
• Answer calls and emails, provide information, and resolve queries.
• Issue Street Works Permits and record information on Aurora.
• Organise meetings, book rooms, and support the team.
• Help design and improve systems for efficiency.
• Provide a welcoming first point of contact and guidance.

Skills

Microsoft Office

Communication skills

Organization

Education

A Level 3 qualification

Tools

Aurora

Job description

• Suffolk County Council
• Address: Endeavour House, Ipswich, Suffolk IP1 2BX - Hybrid working
• Salary: £25,185 - £28,142 per annum (pro rata for part time)
• Hours: 37 hours a week, flexible working options available
• Contract: Permanent

As a modern, flexible and effective organisation, we're driven to make a positive difference to the environment, the communities we serve and the careers of our people. That's why, when you join us as a Technical Support Officer, you'll be encouraged to share your fresh thinking and empowered to explore new ideas that will shape and improve our services as well as your career.

Reimagine the possibilities.

Your role and responsibilities

The Technical Support Officer plays an important role within the Growth, Highways and Infrastructure department, supporting the delivery of Transport Strategy services across the county.

A typical day might include:

• uploading planning documents and keeping databases up to date, ensuring everything runs smoothly behind the scenes
• managing financial tasks for the teams we support, from processing payments and invoices to keeping track of budgets
• answering calls and emails, providing helpful information to colleagues and the public, and resolving queries
• issuing Street Works Permits to developers undertaking works in the public highway and recording this information on Aurora
• organising meetings, booking rooms, and ensuring everyone is prepared and supported
• contributing to team discussions, sharing your ideas, and supporting and covering others
• helping design and improve systems, making processes more efficient for everyone
• providing a welcoming first point of contact, offering advice and guidance.

Every day brings opportunities to collaborate, learn, and make a positive impact. You'll be part of a team that values your input and celebrates your successes.

You will need:

• A Level 3 qualification and/ or equivalent knowledge and experience in an administrative, customer service, financial, or similar role where organisation and accuracy are essential.
• Proficiency in Microsoft Office applications, including Word, Excel, Outlook and PowerPoint, with the ability to maintain accurate records.
• Strong written and verbal communication skills, with confidence sharing information clearly and professionally.
• Excellent organisational skills and the ability to manage your own workload effectively.
• A professional and customer-focused approach when responding to enquiries, including in challenging situations.
• A positive, flexible and collaborative attitude, with a willingness to support colleagues and adapt to changing priorities.
• An eagerness to learn new systems, processes and ways of working.
• A commitment to Suffolk County Council's WeASPIRE values and making a positive difference for Suffolk.

We welcome applications from candidates with transferable skills and experience from a variety of sectors. If you're organised, customer-focused and passionate about making a positive impact for Suffolk, we'd love to hear from you.

You can view a full list of requirements in the Job and Person Profile (JPP), which you can find in the How to apply' section towards the bottom of this advert.

The Team

We support Suffolk's growth and infrastructure by helping our transport strategy deliver for everyone - making a real difference to colleagues and the public every day. Our team is motivated by pride in our work and the positive impact we have on the community, always striving to improve systems and support those around us.

We're united by Suffolk County Council's WE ASPIRE values, creating a culture of collaboration, respect, and encouragement where everyone's ideas are valued. You'll find a friendly, supportive atmosphere with plenty of opportunities to share knowledge, celebrate successes, and help each other grow.

We practice hybrid working, a minimum office attendance of 40% a week. This may be higher initially to aid training in the role.

Empowering Everyone

We're big believers in potential, possibility and the power of different ideas. We're always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report .

For more information

Please contact Paul ArmstrongorSamantha Harveyfor a casual conversation. You can reach them by calling Paul on 01473 264798 or emailing [e-mail] or calling Sam on 01473 341422 or emailing [e-mail] .

Closing date: 11.30pm, 25 August 2026.

Interview date: Week commencing 31 August 2026.

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. #LI-Hybrid

As a modern and effective council, we offer a wide variety of careers to suit people with a range of skills, abilities and ambitions. We offer working options that flex to reflect the way people work today and take the time to understand and support your individual needs. We're driven to make a positive difference to the world around us and encourage everyone with drive and focus to join us and build an influential and impactful career. Reimagine the possibilities.

In return, you'll enjoy:

• up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days
• membership of a competitive Local Government Pension Scheme (LGPS)
• travel, lifestyle, health and wellbeing benefits
• performance-related annual pay progression, in addition to an annual cost-of-living pay increase
• training and encouragement to expand your knowledge
• a variety of career development opportunities across our organisation
• diverse and active staff networks
• flexible working options, with the right to request flexible working from your first day

Plus lots more!

If you want to know more about our benefits, values and equality commitments please visit our Suffolk County Council careers website (careers.Suffolk.gov.uk) .