Pensions Helpdesk Apprentice: Launch Your Public Service

SUFFOLK COUNTY COUNCIL; Ipswich; Hybrid; GBP 15,000 - 19,000; Full time

Benefits offered by this job

Annual leave (up to 29 days)

LGPS membership

Volunteering days

Flexible working

Training and development

Career development opportunities

Job summary

Suffolk County Council is offering an Apprenticeship as an Apprentice Pensions Assistant in Ipswich. You will join the Pensions Helpdesk, delivering first point of contact support to members and helping the team meet service level agreements with scheme employers.

The programme runs for 17 months with Level 2 Customer Service Practitioner training, including DBS checks where required, and a commitment to safeguarding.

Qualifications

• ,

Responsibilities

• Work on the Pensions Helpdesk and provide first point of contact help and support to our members.
• Assist in delivering a proactive, efficient pensions service while maintaining accurate records.

Skills

Effective communication

Organisational skills

Time management

Customer service

Education

Level 2 Customer Service Practitioner

Job description

Suffolk County Council is offering an Apprenticeship as an Apprentice Pensions Assistant in Ipswich. You will join the Pensions Helpdesk, delivering first point of contact support to members and helping the team meet service level agreements with scheme employers.

The programme runs for 17 months with Level 2 Customer Service Practitioner training, including DBS checks where required, and a commitment to safeguarding.