Apprentice IT Support Technician - 40 Days Holiday

University of Birmingham; Nuneaton; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

40 days paid holiday

Volunteer day

Occupational sick pay

Pension scheme

Subsidised day nurseries

Job summary

The University of Birmingham invites applications for an Information Communications Technician apprenticeship. This Level 3 programme will train you in IT support across staff, students and visitors, with a mix of face-to-face and remote work.

You will develop skills in diagnosing faults, triage, equipment deployment, and customer care, with block release and online training through QA LIMITED. Starting 04 January 2027, 35 hours a week, salary £20,494 per year.

Qualifications

• GCSE English and Maths at grade 4/C or above required.
• Good communication and IT skills are essential.
• Ability to triage calls and resolve faults where possible.

Responsibilities

• Provide IT support to staff, students and visitors, including face-to-face calls.
• Diagnose faults or escalate promptly to the appropriate team.
• Install and redeploy PCs and hardware as required.
• Maintain accurate asset records and process orders.

Skills

Communication skills

IT skills

Attention to detail

Organisation skills

Customer care skills

Problem solving skills

Analytical skills

Team working

Patience

Education

GCSE English (grade 4 or C)

GCSE Maths (grade 4 or C)

Job description

The University of Birmingham invites applications for an Information Communications Technician apprenticeship. This Level 3 programme will train you in IT support across staff, students and visitors, with a mix of face-to-face and remote work.

You will develop skills in diagnosing faults, triage, equipment deployment, and customer care, with block release and online training through QA LIMITED. Starting 04 January 2027, 35 hours a week, salary £20,494 per year.