Apprentice ICT Technician

MIDSOMER NORTON SCHOOLS PARTNERSHIP; Radstock; On-site; GBP 16,000 - 20,000; Full time

Job summary

A multi-academy trust based in England is looking for an IT Support Apprentice responsible for maintaining computer equipment and solving technical problems across schools. The role includes responding to ICT requests, ensuring health and safety compliance, and maintaining IT inventory. Training includes achieving a Level 3 IT qualification with opportunities for skills development. Ideal candidates should possess strong communication, customer care, and problem-solving skills.

Benefits

Full training and support

Opportunity to gain Level 3 IT qualification

Qualifications

• Must be able to prioritize routine and emergency ICT requests.
• Experience in basic technical problem resolution.
• Ability to maintain clean and functional IT equipment.

Responsibilities

• Provide technical support and maintenance across schools.
• Respond to and prioritize ICT requests.
• Ensure that all IT equipment is maintained and updated.

Skills

Communication skills

IT skills

Attention to detail

Organisation skills

Customer care skills

Problem solving skills

Administrative skills

Analytical skills

Team working

Creative

Patience

Education

Level 3 IT qualification

GCSE in English (grade 4/C and above)

GCSE in Math (grade 4/C and above)

Job description

You will be responsible for general maintenance of computer equipment and for the resolution of basic technical problems, as well as undertaking general tasks which will promote the use of IT across the MAT schools.,

• Respond to and prioritise routine and emergency ICT requests across the MAT as required or directed. Any issues that cannot be resolved in a timely manner will need to be escalated to the 1st, 2nd or 3rd line ICT support technicians.
• Rectify where possible any damage to the rooms.
• Check for health and safety issues and report any potentially dangerous situations.
• Work in compliance with the Codes of Conduct, Regulations and policies of the Local Authority and its commitment to equal opportunities.
• Ensure that output and quality of work is of a high standard and complies with current legislation / standards.
• Use the On-line ticket system for issues that have been logged by schools within the MAT and to update the call status of jobs, including any interim work that has been completed on a job.
• To assist in the maintenance of the IT Inventory that is accurate and up to date, including details of the location of all equipment, especially in the event of equipment being moved or end of life.
• To assist in any development work at any school in the MAT.
• Liaise with outside organisations with regard to logging service and support calls.
• Meet with your line manager to discuss any outstanding tickets and to plan for the short term.
• Check that all IT equipment is clean and fit for use. Ensure that any relevant filters are cleaned. (Ensuring that H&S procedures are followed, and ensuring you understand the implications of the Working at Heights Legislation).
• To work with end users to ensure that software is configured correctly for use with external peripherals and dongles.
• Ensure phones are working, escalating where required.
• Ensure wireless is functional, escalating issues where required, including configuration.
• Connect, maintain, repair, upgrade and check PCs and peripherals for normal operation.
• Perform routine maintenance tasks. This may include installing basic software packages and setting common options.
• Trouble-shooting system problems and elevate where appropriate.
• Maintenance and Administration of cloud services.
• Deploy packages that have been centrally created.
• Perform routine tasks to maintain user accounts and permissions, including implementing disk space and printer quota policies.
• Assist with the changing of network passwords.
• Ensure that all synchronisation is happening correctly, including with Unify and Google.
• Ensure that all server updates are applied, both Microsoft and RM patches were appropriate.
• Ensure that user disk quotas are applied according to MAT policy
• Ensure that you are conversant with H&S as it applies to employees in the workspace.
• Follow relevant H&S procedures and raise awareness among staff, pupils and other users.
• Ensure that all rooms have up-to-date fire evacuation documentation. If these are missing, you need to inform the relevant senior staff in that establishment.
• Advise all staff, where appropriate, of any issues that may affect the functioning of computers in a room.
• Advise site staff of any contraventions of Portable Appliance Testing that may be noticed while around the school.
• Undertake any H&S training as advised by your line managers to ensure that you are fully up-to-date with any recent legislation.
• Ensure that any ladders that are used are on the school's ladder register.
• Raise awareness to school leaders and line managers about any H&S concerns.
• Follow routine maintenance procedures.
• Note risks to ICT systems and report to line manager., Interpret and prioritise internal or external customer's requirements in line with organisation's policy
• Apply the appropriate tools and techniques to undertake fault finding and rectification
• apply Continuous Professional Development to support necessary business output and technical developments
• Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
• Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
• Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
• Manage and prioritise the allocated workload effectively making best use of time and resources
• Complete documentation relevant to the task and escape where appropriate
• Install or undertake basic software upgrades,either physically or remotely
• Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
• Provide remote/F2F support to resolve customer requirements
• Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
• Identify and scope the best solution informed by the system data associated with the task
• Test and evaluate the system's performance and compliance with customer requirements.
• Escalate non routine problems in line with procedures
• Use basic scripting to execute the relevant tasks for example PowerShell, Linux
• Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
• Apply the necessary security, in line with access and/or encryption requirements
• Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
• Test and evaluate network environments
• Monitor performance and usage of a network
• Deploy applications on a network
• Set up storage and data access for staff
• Apply necessary security measures, in line with access requirements to a network
• Carry out routine maintenance across network systems, ensuring organisational compliance
• Monitor network-related workloads including DNS and firewalls
• Install or undertake basic upgrades, either physically or remotely
• Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
• Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
• Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer's requirements.
• Use information necessary to identify operational issues and rectify or elevate accordingly in line with policy
• Interpret and prioritise internal or external customer's requirements in line with organisation's policy
• Apply the appropriate tools and techniques to undertake fault finding and rectification
• apply Continuous Professional Development to support necessary business output and technical developments
• Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
• Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
• Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
• Manage and prioritise the allocated workload effectively making best use of time and resources
• Complete documentation relevant to the task and escape where appropriate
• Install or undertake basic software upgrades,either physically or remotely
• Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
• Provide remote/F2F support to resolve customer requirements
• Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task, You will also receive full training and support from the Just IT Apprenticeship Team to increase your skills.
• Your training will include gaining a Level 3 IT qualification.
  GCSE in:
• English (grade 4/C and above)
• Math (grade 4/C and above)
• Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.,
• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Analytical skills
• Team working
• Creative
• Patience
  The Midsomer Norton Schools' Partnership (MNSP) was established in 2009, as a result of the successful merger between Norton Hill and Somervale Schools, both situated in Midsomer Norton in Bath & North East Somerset.
• Our vision is simple: we strive to ensure all children can attend a good or better school, regardless of their socio-economic background or postcode. We believe that this can be achieved through well-planned, meaningful collaboration between schools and relentless high expectations in everything we do. Over the past few years the Trust has grown significantly to include several new schools, thereby expanding its reach and impact both locally and beyond. This collaborative effort has empowered us to provide exceptional educational opportunities for children in communities across Bristol, South Gloucestershire, Bath & North East Somerset, Wiltshire, North Somerset and Somerset. As a highly successful Trust with an enviable track record of excellence, we remain resolute to expanding our reach and transforming life chances for more young people in the South West of England. In July 2023, Ofsted validated our successes. Our MATSE report can be viewed here https://www.midsomernortonschoolspartnership.com/ (opens in new tab)