Network Engineer Apprentice

The ITP; Stratford-upon-Avon; On-site; GBP 18,000 - 20,000; Full time

Job summary

The ITP in Stratford-upon-Avon is offering a Network Engineer Apprentice role within a Level 4 Cyber Apprenticeship. The 15-month programme includes hybrid working with travel to customers, and a salary of £18,000–£20,000.

The apprentice will support the communications team, learn provisioning journeys from sales to live service, monitor network events, and gain hands-on experience while working toward industry qualifications.

Qualifications

• Excellent verbal and written communications skills.
• Problem solving aptitude with inquisitiveness.
• Proficient in MS Office tools (Word, Excel, PowerPoint).
• Understanding of network topologies is advantageous.
• Full UK driving licence with access to own car.
• Experience with Fortinet or Juniper products would be an advantage.

Responsibilities

• Support the activities of the company’s communications and their customers.
• Understand the provisioning journey from sales to live service.
• Monitor logging of network events and ensure actions are taken by senior team.
• Review incidents to assess their urgency and escalate when necessary.
• Learn to monitor, manage and configure networking tools.
• Work with senior members to identify root cause and prevent recurrence.
• Provide guidance to customers as required.
• Ensure timely responses to support tickets to drive customer satisfaction.
• Be an ambassador for our Company’s Communications.
• Collaborate with the team in pursuit of service excellence.
• Take low level certifications to become familiar with technology.

Skills

Verbal and written communications

Problem solving

MS Office

Working under pressure

Willingness to travel

Tools

Fortinet

Juniper

Job description

Job Description – Network Engineer Apprentice

Our client is recruiting for a Network Engineer Apprentice to join their team in Stratford-upon-Avon.

The Level 4 Cyber Apprenticeship programme that we are offering, will allow you to kick-start your career in an industry that is constantly evolving, dynamic and transformational.

The steps you take will provide you with valuable first-hand experience, knowledge, skills and qualification to help really drive your career forward. We are here to guide and support you every step of the way!

The Position

Job Title: Network Engineer Apprentice

Apprenticeship Course: Level 4 Cyber Apprenticeship

Apprenticeship Duration: 15 months + Assessment

Location: Stratford-upon-avon

Working Hours: Monday to Friday 9am – 5:30pm

Hybrid and travel to customers is expected

Salary: £18,000 - £20,000

Responsibilities

• Support the activities of the company’s communications and their customers
• Understand the provisioning journey from sales to live service.
• Monitor logging of network events and ensure actions are taken by senior team
• Review incidents to assess their urgency and escape if necessary
• Learn to be able to Monitor, manage and configure networking tools
• Work with senior members to understand how to Identify an incident’s root cause and develop a plan to prevent similar incidents
• Provide guidance to customers as required.
• Ensure the team respond to support tickets in a timely manner, to drive customer satisfaction.
• Be an ambassador for our Company’s Communications
• Act as part of the team and work collaboratively in the pursuit of service excellence
• Take low level certifications to get more familiar with technology.

Requirements

• Excellent verbal and written communications skills
• A thirst for problem solving and able to be inquisitive
• Ability to use the MS suite of tools (Word, Excel, Powerpoint etc)
• Understanding of network topologies would be an advantage
• Ability to react to high pressure dynamic changing environments
• Strong problem solving and analytical abilities
• Full UK driving license with access to own car
• Although not essential, any experience with Fortinet or Juniper products would be an advantage
• Willingness to travel, including overseas on occasion.

Eligibility Criteria

Individuals must have a valid and eligible residency status to apply for this role.

About ITP

We help employers develop their best talent and inspire the next generation through apprenticeships, mentoring and training, we’re plugging the UK’s digital skills gap to provide a workforce for the future.

Safeguarding and Values Commitment

• Uphold and champion our values, code of conduct, and safeguarding principles.
• Take personal responsibility for understanding and adhering to all safeguarding procedures and policies.
• Promote a culture of safety and wellbeing through a proactive “do no harm” approach.
• Recognise and act on their responsibility in supporting, strengthening, and enforcing safeguarding practices across all areas of work.
• Understand and meet any role-specific safeguarding duties — including, in this position, actively identifying and reporting concerns, engaging in relevant training, and modelling safe and inclusive behaviours in all apprentice interactions.

Company Culture

At the ITP, our company culture is important to us, and all employees and consultants are expected to operate in line with our values:

• We change lives -We strive to make a difference for our apprentices, clients, members, ourselves, and our team on a daily basis. We push for diversity and inclusion in our industry by challenging perceptions. We embrace individuality. We believe that everyone is equally important.
• We are genuine and honest -We breed trust amongst clients, apprentices, members, and the team. We take responsibility for our words, actions, and results. We are human. We encourage one another through honesty and transparency.
• We are innovative and unique -We are empowered by innovation. We strive to make the impossible, possible. We are proud to be the only organisation of our kind, of who we are and how we got here.
• We are Personable -We remind ourselves what it’s like to be in others shoes. We have authentic conversations; we are real and so are our relationships.
• We are stronger united -We share our knowledge and experiences. We celebrate one another on our achievements. We value and encourage one another because we win or lose as a team.