Apprentice Network Engineer

The ITP; Greater London; Hybrid; GBP 14,400 - 17,600; Full time

Job summary

The ITP in London is offering a Network Engineer Apprentice position as part of a Level 4 apprenticeship. This 18‑month program begins with a starting salary of £16,000 per year and runs Monday to Friday, 9am–5pm.

You will gain hands-on experience in Microsoft 365 administration, networking, and IT support while working with a professional team. The role focuses on Microsoft 365 administration, network device configuration, and project support.

Qualifications

• Basic knowledge of Microsoft 365 administration.
• Understanding of user and group management in Microsoft 365.
• Basic understanding of networking concepts (IP addressing, DNS, DHCP).
• Basic knowledge of Windows Server environments and Active Directory.
• Knowledge of cybersecurity principles and best practices.
• Strong communication and interpersonal skills.

Responsibilities

• Assist in managing Microsoft 365 users, permissions, and mailboxes.
• Configure and troubleshoot Microsoft 365 apps (Outlook, Teams, SharePoint).
• Help deploy and migrate Microsoft 365 services.
• Assist in configuring and maintaining network devices (routers, switches, firewalls).
• Provide first‑level IT support and document resolutions in the helpdesk system.

Skills

Microsoft 365

Networking

Windows Server

Cybersecurity

Customer Service

Problem Solving

Tools

Active Directory

Microsoft 365 Admin Console

Helpdesk System

Job description

Network Engineer Apprentice

Our client is recruiting for a Network Engineer Apprentice to join their team in London.

The Level 4 Network Engineer apprenticeship programme that we are offering allows you to kick-start your career in an industry that is constantly evolving, dynamic and transformational.

The steps you take will provide you with valuable first‑hand experience, knowledge, skills and qualification to help really drive your career forward. We are here to guide and support you every step of the way!

The Company

“We were founded with the next generation in mind – expected to be the most tech savvy, educated, wealthy generation of all time – we want our clients to be ready for them

Our leaders share more than 60 years of IT experience across South Africa and the UK and are passionate about forming partnerships that deliver substantial value.

We have formed a community of IT professionals who serve with a smile. We work closely with local educational institutions and select recruitment partners to source the best talent and we value and develop our people to retain that talent and breed a culture of care that translates to our customers.”

The Position

Job Title: Network Engineer Apprentice

Apprenticeship Course: Level 4 Network Engineer

Apprenticeship Duration: 18 Months

Location: London, EC4A

Working Hours: 9am – 5pm, Monday - Friday

Salary: Starting salary £16,000 per annum

Role and Responsibilities

As a Network Engineer Apprentice, you will gain hands‑on experience in managing and supporting IT infrastructure, with a focus on Microsoft 365 and general networking. You will work closely with our IT team to assist in various projects and daily operations, gaining valuable skills in a fast‑paced, professional environment.

Key Responsibilities

Microsoft 365 Administration

• Assist in managing user accounts, permissions, and mailboxes.
• Support in configuring and troubleshooting Microsoft 365 applications (e.g., Outlook, Teams, SharePoint).
• Help with the deployment and migration of Microsoft 365 services.

Networking Support

• Assist in the configuration and maintenance of network devices (routers, switches, firewalls).
• Troubleshoot network connectivity issues.
• Monitor network performance and security.

Technical Support

• Provide first‑level support to end‑users for hardware and software issues.
• Assist in the setup, configuration, and maintenance of workstations and peripherals.
• Document support tickets and resolutions in the helpdesk system.

Project Assistance

• Participate in IT projects and initiatives, providing support as needed.
• Assist in researching and implementing new technologies.

Documentation and Reporting

• Maintain accurate and up‑to‑date documentation for IT processes and procedures.
• Generate reports on IT activities and metrics as required.

  Required Skills

  Microsoft 365

  • Basic knowledge of Microsoft 365 administration and applications.
  • Understanding of user and group management in Microsoft 365.

  General Networking

  • Basic understanding of networking concepts (IP addressing, DNS, DHCP, etc.).
  • Familiarity with network devices and their functions.

  Desired Qualities, Skills and Knowledge

  Windows Server Administration

  • Basic understanding of Windows Server environments.
  • Knowledge of Active Directory, group policies, and file services.

  Cybersecurity Awareness

  • Basic knowledge of cybersecurity principles and best practices.
  • Understanding of common security threats and mitigation strategies.

  Customer Service Skills

  • Strong communication and interpersonal skills.
  • Ability to provide clear and concise technical support to non‑technical users.

  Problem‑Solving Skills

  • Analytical thinking and troubleshooting skills.
  • Ability to work independently and as part of a team to resolve issues.

  Work Environment

  • Office-based with the possibility of remote work.
  • May require occasional after‑hours or weekend work for project support.

  Benefits

  • Hands‑on experience in a professional IT environment.
  • Mentorship and training from experienced IT professionals.
  • Opportunity to work on real‑world projects and contribute to the company's success.
  • Potential for future employment opportunities based on performance.

  Eligibility Criteria

  Individuals must have a valid and eligible residency status to apply for this role.

  About ITP

  We help employers develop their best talent and inspire the next generation through apprenticeships, mentoring and training, we’re plugging the UK’s digital skills gap to provide a workforce for the future.

  Safeguarding and Values Commitment

  The ITP is committed to safeguarding and promoting the welfare of learners and expects all staff and volunteers to share this commitment. Successful appointment to this role will require satisfactory completion of recruitment checks.

  At the ITP, we are fully committed to safeguarding and promoting the welfare of all learners and creating a safe, inclusive, and respectful workplace. We expect every team member to:

  • Uphold and champion our values, code of conduct, and safeguarding principles.
  • Take personal responsibility for understanding and adhering to all safeguarding procedures and policies.
  • Promote a culture of safety and wellbeing through a proactive “do no harm” approach.
  • Recognise and act on their responsibility in supporting, strengthening, and enforcing safeguarding practices across all areas of work.
  • Understand and meet any role‑specific safeguarding duties — including, in this position, actively identifying and reporting concerns, engaging in relevant training, and modelling safe and inclusive behaviours in all apprentice interactions.

  Company Culture

  We change lives -We strive to make a difference for our apprentices, clients, members, ourselves, and our team on a daily basis. We push for diversity and inclusion in our industry by challenging perceptions. We embrace individuality. We believe that everyone is equally important.

  We are genuine and honest -We breed trust amongst clients, apprentices, members, and the team. We take responsibility for our words, actions, and results. We are human. We encourage one another through honesty and transparency.

  We are innovative and unique -We are empowered by innovation. We strive to make the impossible, possible. We are proud to be the only organisation of our kind, of who we are and how we got here.

  We are personable -We remind ourselves what it’s like to be in others shoes. We have authentic conversations; we are real and so are our relationships.

  We are stronger united -We share our knowledge and experiences. We celebrate one another on our achievements. We value and encourage one another because we win or lose as a team.