IT Support Technician – Level 3 Apprentice

PRIMARY GOAL LTD; Farnham; On-site; GBP 16,000 - 20,000; Full time

Job summary

PRIMARY GOAL LTD in Farnham is recruiting four Level 3 IT Support Technician Apprentices to join the Onsite Engineering team at a Multi-Academy Trust in Farnham. This is an onsite role with a start date mid‑November 2026 and a salary of £18,000 per annum in the first year as part of a Level 3 apprenticeship.

You will gain hands-on IT support experience, contribute to staff IT services, and complete safeguarding training while developing technical skills and customer service capabilities.

Qualifications

• Must have genuine interest in IT and technology.
• Basic knowledge of IT equipment (computers, laptops, tablets, mobile devices, networking equipment).
• Good verbal and written communication skills.
• Friendly, approachable and customer-focused attitude.
• Willingness to learn and take feedback on board.

Responsibilities

• Assist with troubleshooting hardware, software and network issues.
• Support setup and maintenance of user accounts, including passwords and access permissions.
• Help install, configure and update software and operating systems.
• Assist with IT equipment (computers, laptops, tablets, mobile devices, networking gear).
• Learn from onsite engineers to resolve issues and escalate when needed.

Skills

Interest in IT

Basic IT knowledge

Communication skills

Organisational skills

Willingness to learn

Education

Level 3 IT Apprenticeship

Job description

IT Support Technician – Level 3 Apprentice

Number of vacancies: 4
Location: Onsite at a Multi-Academy Trust (MAT) in Farnham
Start date: Mid-November 2026
Salary: £18,000 per annum (first year)
Department: Onsite Engineers
Qualification: Level 3 Apprenticeship

About the Opportunity

Are you passionate about technology and looking to kick-start your career in IT?

We are recruiting four Level 3 IT Support Technician Apprentices to join our Onsite Engineering team, working onsite within a Multi-Academy Trust (MAT) in Farnham.

This is an exciting opportunity for enthusiastic individuals who want to develop their technical skills, gain hands‑on experience and work towards a recognised Level 3 qualification while learning from experienced IT professionals.

You will help provide day-to-day IT support to schools, assisting with technical issues and ensuring staff have access to reliable IT services. With structured training, practical experience and ongoing support, you will develop the skills and confidence needed to progress in the IT industry.

Key Responsibilities

Technical Support

• Assist with troubleshooting basic hardware, software and network issues.

• Support the setup and maintenance of user accounts, including password resets and access permissions.

• Help install, configure and update software and operating systems.

• Assist with the support of computers, laptops, tablets, mobile devices and networking equipment.

• Work alongside experienced onsite engineers to investigate and resolve technical issues.

• Escalate issues when necessary and apply learning to improve your technical knowledge.

Customer Service and Communication

• Provide friendly, professional IT support to school staff.

• Communicate clearly and confidently, both verbally and in writing.

• Explain technical information and instructions in an accessible way.

• Build positive working relationships with schools and colleagues.

• Contribute to high levels of customer satisfaction.

Teamwork and Professional Development

• Work collaboratively with onsite engineers and internal teams.

• Participate in team discussions and contribute ideas.

• Learn from experienced colleagues, coaching and constructive feedback.

• Engage with company communication platforms and processes.

• Manage your time effectively and approach tasks in an organised manner.

• Complete your apprenticeship training and apply your learning in the workplace.

• Complete safeguarding training and follow relevant policies and procedures.

• Maintain a professional approach and represent the company to a high standard.

About You

We are looking for candidates who have:

• A genuine interest in IT, technology and technical support.

• Some basic knowledge of IT equipment, such as computers, laptops, tablets, mobile devices or networking equipment.

• Good verbal and written communication skills.

• A friendly, approachable and customer-focused attitude.

• A willingness to learn, ask questions and take feedback on board.

• Good organisational and time-management skills.

• The ability to work independently when appropriate and collaboratively as part of a team.

• A commitment to developing their technical knowledge and completing a Level 3 apprenticeship.

Previous IT support experience is beneficial but not essential. Enthusiasm, a positive attitude and a willingness to learn are key.

Training and Development

You will receive structured training and practical workplace experience throughout your apprenticeship.

Training and development will include:

• A Level 3 apprenticeship, with relevant technical training delivered by the apprenticeship provider.

• Hands‑on experience supporting IT systems and equipment in a school environment.

• Guidance, coaching and mentoring from experienced onsite engineers.

• Opportunities to develop troubleshooting, customer service and communication skills.

• Ongoing feedback to support your professional development.

What We Are Looking For

Successful apprentices will demonstrate a commitment to learning, improving their technical abilities and delivering excellent customer service. You will be encouraged to put your training into practice, collaborate with colleagues and build positive relationships with the schools you support.