Apprentice - Customer Care

Prysmian; Eastleigh; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a Customer Care Administrator Apprentice to join their dynamic team. This role offers a fantastic opportunity to kickstart your career with comprehensive training in customer service and office administration. As an apprentice, you will gain hands-on experience in managing customer inquiries, processing orders, and developing essential skills under supervision. The apprenticeship leads to a potential full-time position, allowing you to grow into a Commercial Co-ordinator role. If you are enthusiastic, reliable, and eager to learn, this could be the perfect opportunity for you.

Benefits

Free car parking

Training provided

Potential for full-time employment

Qualifications

• Aptitude for customer service and keen to develop new skills.
• Reliable, motivated, and enthusiastic to learn.

Responsibilities

• Responsible for customer communication and order processing.
• Handling customer complaints and providing excellent service.

Skills

Customer Service

Communication Skills

Time Management

Problem Solving

Education

GCSE in Maths

GCSE in English

Job description

Join or sign in to find your next job

Join to apply for the Apprentice - Customer Care role at Prysmian

1 week ago Be among the first 25 applicants

Join to apply for the Apprentice - Customer Care role at Prysmian

Get AI-powered advice on this job and more exclusive features.

Working as a Customer Care Administrator Apprentice, you will be responsible for a range of general administrative tasks including customer communication and order processing. This is a great opportunity to join a successful company and start your career with full training.

There is the potential for a full-time permanent position to be offered to the suitable and successful candidate upon completion of the apprenticeship. This role may lead to a permanent role as a Commercial Co-ordinator within the Customer Care Team.

Training to be provided: Level 3 Business Administrator Apprenticeship Standard. You will complete a 15-month apprenticeship.

The Customer Care Administrator Apprentice will have the opportunity to gain experience and understanding in the following:

This role is based within the Customer Care team.

• General office administration
• Stock enquiries, quotations and order processing
• Answering and actioning telephone calls, emails etc.
• Corresponding in a professional manner
• Handling customer complaints and queries
• Importance of providing excellent customer service
• Understanding sales strategies / brand management
• Understanding and following Company procedures
  
  

All activities will be under supervision initially and the Apprentice will have the opportunity to learn about various computer software packages to support the work carried out. As they gain in experience, they will be given lots of opportunities to develop and take additional responsibility.

It is essential that the Customer Care Administrator Apprentice has an aptitude for customer service. Other essential qualities include:

• Good time management
• Excellent communication skills
• Reliable and motivated
• Keen to develop new skills
• Enthusiastic to learn
  
  

GCSEs in maths and English with at least a grade C / 4 are required.

Location details

This role is based in our offices near the Eastleigh town centre. The address is Prysmian Cables & Systems Limited, Chickenhall Lane, Eastleigh, SO50 6YU. There are good transport links to Eastleigh and the site is approximately 15 minutes walk from the railway station. We are able to offer free car parking next to our offices.

Prysmian , as an Equal Opportunity Employer, aims to attract and recruit individuals with diverse backgrounds, skills, and abilities. We strongly believe that diversity brings significant value at all levels of the organization, increasing the possibility of capturing market opportunities and maximizing value for our customers and stakeholders. With Diversity, Equity, and Inclusion (DE&I) as part of our Social Ambition 2030 and a strategic pillar of our Company culture, Prysmian is committed to the development of an organization that prioritizes talent, where people feel respected, included, and free to fully express their potential just as they are.

All Managers and HRs in Prysmian are responsible for ensuring DE&I policies are respected during the recruiting process, as well as recognizing and mitigating unconscious biases that must not influence our selection processes. All persons will be considered for employment without regard to their race, ethnicity, religion, nationality, origin, citizenship status, socio-economic status, age, sex, gender identity or expression, sexual orientation, marital status, disability, military service or veteran status, pregnancy, parental leave, medical conditions, or any other characteristic protected by applicable federal, state or local laws. Prysmian will endeavor to make a reasonable accommodation for any disclosed physical or neurological condition or disability of a qualified applicant unless the accommodation would impose an undue hardship on the operation of our business.

Visit our DE&I Page to learn more about Prysmian's commitments.

Your application data will be treated according to our Data Protection Policy. If you believe you require assistance to complete this form or to participate in an interview, please let us know.

Seniority level

• Seniority level

  Internship

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Manufacturing

Referrals increase your chances of interviewing at Prysmian by 2x

Get notified about new Customer Care Professional jobs in Eastleigh, England, United Kingdom.

Eastleigh, England, United Kingdom 3 days ago

Fareham, England, United Kingdom 1 week ago

Southampton: Care Coordinator Assistant

Southampton, England, United Kingdom 2 months ago

Customer Service Representative - Portsmouth

Portsmouth, England, United Kingdom 1 week ago

Receptionist (Part-Time, 20 hours, Mon - Thurs)

Southampton, England, United Kingdom 5 days ago

Winchester, England, United Kingdom 5 days ago

Southampton, England, United Kingdom 6 days ago

Customer Service Representative- AI Trainer

Southampton, England, United Kingdom £15.01-£15.01 4 weeks ago

Worthy Down, England, United Kingdom 1 week ago

Dibden, England, United Kingdom 1 day ago

Eastleigh, England, United Kingdom 2 days ago

Hampshire, England, United Kingdom 2 weeks ago

Amesbury, England, United Kingdom 1 week ago

Portsmouth, England, United Kingdom 3 weeks ago

Chandler's Ford, England, United Kingdom 2 weeks ago

Southampton, England, United Kingdom 2 weeks ago

Tidworth, England, United Kingdom 20 hours ago

Waterlooville, England, United Kingdom 5 days ago

Southampton, England, United Kingdom 4 days ago

Hampshire, England, United Kingdom 1 week ago

Re-Opened: GBCC Part-time, Nursing/Surg Tech Program Assistant

Portsmouth, England, United Kingdom 3 weeks ago

Gosport, England, United Kingdom 1 week ago

Portsmouth, England, United Kingdom 4 weeks ago

Southampton, England, United Kingdom 2 weeks ago

Horndean, England, United Kingdom 6 days ago

Gosport, England, United Kingdom 6 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.