Parts Advisor

TN United Kingdom; Bath; On-site; GBP 24,000 - 32,000; Full time

Job summary

An established industry player is seeking a motivated Parts Advisor to join their team in Bath. In this role, you will engage with customers, ensuring their requests are handled promptly while maintaining stock levels and managing parts orders. Ideal candidates will have a passion for customer service and strong communication skills. The company offers a supportive environment focused on continuous improvement and values diversity. This position provides an opportunity to thrive in a dynamic setting while contributing to excellent service delivery.

Benefits

Enhanced Holiday Entitlement

Industry-leading Maternity, Paternity, and Adoption Pay

Recognition of Long Service

Discounted Car Schemes

High Street Discounts

Discounted Gym Memberships

Cycle to Work Scheme

Paid Voluntary/Community Work

Qualifications

• Experience in a similar role within the motor industry is ideal.
• High levels of organization and attention to detail are required.

Responsibilities

• Assist customers with parts identification and sourcing.
• Maintain the parts stock room and manage stock levels.

Skills

Customer Service

Communication Skills

IT Literacy

Organizational Skills

Attention to Detail

Job description

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About the role

Sytner Group is looking for a motivated and committed Parts Advisor to join our team at Mercedes-Benz of Bath.

As a Mercedes-Benz Parts Advisor, you will demonstrate a 'One Team' approach, and communicate effectively with both internal and external customers/suppliers. You will ensure that all requests are dealt with promptly, and support and assist colleagues and customers with parts identification, searching, and sourcing.

You will also ensure that the parts stock room is well maintained and stock levels are managed, by taking responsibility for the ordering and selling of a wide range of vehicle parts and accessories.

Mercedes-Benz Parts Advisors work a variety of flexible patterns, which can typically include weekends, to ensure we provide our customers with the highest possible levels of service.

About you

Ideally (but not essentially), you will have experience in a similar role within the motor industry. IT literacy is essential, as is a 'can do' attitude.

High levels of organisation and attention to detail are required for this role. Excellent communication skills and customer-facing experience are essential, as you will be talking to customers both face to face and over the phone.

We are looking for someone who is passionate about delivering excellent customer service and has the ability to give the best advice on our products and services to our customers.

Why Sytner?

Sytner Group is delighted to provide an industry-leading benefits package.

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated, and able to reach their full potential.

• Enhanced Holiday Entitlement – days including bank holidays
• Industry-leading Maternity, Paternity, and Adoption Pay
• Recognition of Long Service every year
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary/community work

At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, and/or belief.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes/adjustments to job interviews and the recruitment process.