Apprentice Contract Office Administrator

Mitie Group Plc; West End; On-site; GBP 12,000 - 15,000; Full time

Job summary

Mitie Group Plc is offering an 18-month Contract Office Administrator Apprentice position at HMS Collingwood. The role focuses on hands-on office administration and contract support across the Hestia and FMSP Clyde Soft FM contracts, with strong emphasis on GDPR compliance and information management.

You will work with the Business Coordinator and Senior Management Team to deliver reports, maintain records, and support communications.

Qualifications

• Clear communication across teams and stakeholders.
• Strong attention to detail in admin tasks and records.
• Good organisational skills to manage multiple workloads.
• Ability to solve problems and propose practical solutions.
• Logical thinker with structured approach to tasks.
• Collaborative team member with proactive attitude.
• Self-motivated with initiative to learn and develop.

Responsibilities

• Assist with office administration and contract support tasks.
• Maintain contract records and ensure data accuracy.
• Support GDPR-compliant documentation and reporting.
• Create and distribute staff reports, charts and documents.
• Coordinate deliveries, visitors and meeting logistics.
• Assist with training records and external training arrangements.
• Support procurement activities and contract dashboards.

Skills

Communication skills

Attention to detail

Organisation skills

Problem solving skills

Logical

Team working

Initiative

Education

GCSE English

GCSE Maths

Job description

Introduction

At Mitie, we believe exceptional things happen when places are cared for. As one of UK’s Top 100 Apprenticeship Employer, we’re shaping futures by shaping environments; empowering people, strengthening communities and helping society thrive. Ready to start making places work better every day?

About the Employer

At Mitie, we’re the UK’s leading facilities management and professional services company. We deliver critical services that power businesses, communities, and individuals across the nation. Rock Power Connections are proud to be part of Mitie designing and building electrical infrastructure solutions across the UK, bringing high voltage power to the places it’s needed.

What You'll Do

As a Contract Office Administrator Apprentice based at HMS Collingwood, you'll join an experienced and versatile team delivering first-class contract support services to Armed Forces personnel. This 18-month apprenticeship offers the opportunity to gain valuable administration and business support experience while supporting the delivery of services across the Hestia and FMSP Clyde Soft FM contracts.

Working closely with the Business Coordinator and Senior Management Team, you'll play a key role in maintaining efficient office administration, supporting contract operations and developing the skills needed to build a successful long-term career.

As a Contract Office Administrator Apprentice, you'll gain hands‑on experience across a variety of business support activities, including:

• Coordinating, ordering, controlling and issuing workwear and PPE for contract colleagues
• Supporting the smooth running of the Contract Office and associated workspaces, including maintaining noticeboards and reporting defects
• Maintaining accurate contract records and ensuring compliance with GDPR requirements
• Promoting effective information management practices across SharePoint and contract systems
• Producing monthly and ad-hoc staff reports, statistics, organisation charts and other business documentation
• Assisting with the maintenance of training records and arranging external training
• Supporting the maintenance of contract reporting dashboards and management information
• Acting as a user of the contract procurement system and supporting purchasing activities
• Welcoming visitors, arranging visitor notifications, escorting visitors and coordinating refreshments where required
• Managing incoming deliveries and outgoing parcels
• Updating process maps using Microsoft Visio, converting documents to PDF and maintaining version control records
• Supporting internal and external communications through the preparation of reports, presentations and other materials
• Completing all apprenticeship requirements while developing the knowledge, skills and behaviours needed for career progression
• Promoting a positive Health & Safety culture and adhering to company policies, procedures and legislation
• Supporting additional business activities and projects as directed by your line manager

Training Outcome

Joining Mitie means being part of a team that values collaboration, innovation and the passion to make a difference. We're here to help you kick off your career with purpose, passion and plenty of support.

Skills Required

• Communication skills
• Attention to detail
• Organisation skills
• Problem solving skills
• Logical
• Team working
• Initiative

Qualifications

• Desired - GCSE - English - 4/C
• Desired - GCSE - Maths - 4/C

Course Information

Course: Business administrator (level 3)

Level: 3

Route: Business and administration

Apprenticeship Level: Advanced

Working Arrangements

Working Week: 7.30am - 5.00pm Monday - Friday only.

Expected Duration: 1 Year 6 Months

Training Provider: THE SKILLS PARTNERSHIP LIMITED

This employer is part of the Disability Confident scheme, committed to employing disabled people.