Contract Office Administrator Apprentice

Mitie Group plc.; Fareham; On-site; GBP 17,000 - 21,000; Full time

Job summary

Mitie Group plc. is offering an 18-month Contract Office Administrator Apprentice role at HMS Collingwood. You will gain hands-on administration and business support experience while supporting contract operations across the Hestia and FMSP Clyde Soft FM contracts.

The apprenticeship provides national qualifications, real-world experience and a supportive environment to develop skills for a long-term career in business administration.

Qualifications

• A good all-round standard of education, including 5 GCSEs at Grade 4/C or above (or equivalent), including Maths and English.
• A desire to deliver high-quality administration and office support.
• The ability to work independently and use your own initiative.
• Excellent organisational and time management skills.
• Strong interpersonal, verbal and written communication skills.
• A working knowledge of Microsoft Office applications.
• A flexible and adaptable approach to changing priorities.
• Strong customer service skills and the ability to build effective working relationships.
• Good attention to detail and a professional, reliable approach.

Responsibilities

• Coordinating, ordering, controlling and issuing workwear and PPE for contract colleagues.
• Supporting the smooth running of the Contract Office and associated workspaces, including maintaining noticeboards and reporting defects.
• Maintaining accurate contract records and ensuring compliance with GDPR requirements.
• Promoting effective information management practices across SharePoint and contract systems.
• Producing monthly and ad‑hoc staff reports, statistics, organisation charts and other business documentation.
• Assisting with the maintenance of training records and arranging external training.
• Supporting the maintenance of contract reporting dashboards and management information.
• Acting as a user of the contract procurement system and supporting purchasing activities.
• Welcoming visitors, arranging visitor notifications, escorting visitors and coordinating refreshments where required.

Education

Five GCSEs at Grade 4/C or above including Maths and English

Tools

SharePoint

Microsoft Visio

PDF conversion

Contract procurement system

Job description

Location: HMS Collingwood.

Ready to turn your potential into something extraordinary?

At Mitie, we're the UK's leading facilities management and professional services company. We deliver critical services that power businesses, communities and individuals across the nation. Joining Mitie means being part of a team that values collaboration, innovation and the passion to make a difference. We're here to help you kick off your career with purpose, passion and plenty of support.

Whether you're stepping into your first job or looking to change your career, our apprenticeships are your ticket to learning, earning and achieving. With us, you'll gain nationally recognised qualifications, real-world experience and a competitive salary, all while being part of a company that truly cares about its people and the planet.

We're proud to be one of the Top 100 Apprentice Employers in the UK and a leader in creating inclusive workplaces where everyone can shine. Together, we're shaping brighter futures for you, for our communities and for our world.

As a Contract Office Administrator Apprentice based at HMS Collingwood, you'll join an experienced and versatile team delivering first-class contract support services to Armed Forces personnel. This 18-month apprenticeship offers the opportunity to gain valuable administration and business support experience while supporting the delivery of services across the Hestia and FMSP Clyde Soft FM contracts.

Working closely with the Business Coordinator and Senior Management Team, you'll play a key role in maintaining efficient office administration, supporting contract operations and developing the skills needed to build a successful long‑term career.

What you’ll be doing

As a Contract Office Administrator Apprentice, you’ll gain hands‑on experience across a variety of business support activities, including:

• Coordinating, ordering, controlling and issuing workwear and PPE for contract colleagues.
• Supporting the smooth running of the Contract Office and associated workspaces, including maintaining noticeboards and reporting defects.
• Maintaining accurate contract records and ensuring compliance with GDPR requirements.
• Promoting effective information management practices across SharePoint and contract systems.
• Producing monthly and ad‑hoc staff reports, statistics, organisation charts and other business documentation.
• Assisting with the maintenance of training records and arranging external training.
• Supporting the maintenance of contract reporting dashboards and management information.
• Acting as a user of the contract procurement system and supporting purchasing activities.
• Welcoming visitors, arranging visitor notifications, escorting visitors and coordinating refreshments where required.
• Managing incoming deliveries and outgoing parcels.
• Updating process maps using Microsoft Visio, converting documents to PDF and maintaining version control records.
• Supporting internal and external communications through the preparation of reports, presentations and other materials.
• Completing all apprenticeship requirements while developing the knowledge, skills and behaviours needed for career progression.
• Promoting a positive Health & Safety culture and adhering to company policies, procedures and legislation.
• Supporting additional business activities and projects as directed by your line manager.

Could you be our next apprentice?

We're looking for a confident and professional individual who is eager to learn and develop a career in business administration.

The successful candidate will be a credible communicator with strong judgement, integrity and discretion. You’ll be proactive, responsive to changing business needs and the ability to build positive working relationships at all levels. Whether working independently or as part of a team, you’ll remain calm under pressure and committed to delivering high standards.

You’ll have:

• A desire to deliver high‑quality administration and office support.
• The ability to work independently and use your own initiative.
• Excellent organisational and time management skills.
• Strong interpersonal, verbal and written communication skills.
• A working knowledge of Microsoft Office applications.
• A flexible and adaptable approach to changing priorities.
• Strong customer service skills and the ability to build effective working relationships.
• Good attention to detail and a professional, reliable approach.
• A good all‑round standard of education, including 5 GCSEs at Grade 4/C or above (or equivalent), including Maths and English.

MOD security clearance and DBS Standard required. To meet national security vetting requirements, you will normally need to have been resident in the UK for at least 3 years to gain a Counter Terrorist Check, 5 years for Security Clearance and 10 years for Developed Vetting prior to the date of application. All Developed Vetted posts are required to be UK Nationals. Proof of right to work in UK essential. The Contract operates a 37.5 hour working week between the hours of 0730 and 1700 Mon to Fri only. Required to wear approved company work wear.

Safeguarding

Mitie is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As part of our safer recruitment process, successful applicants will be required to complete safeguarding screening questions and pre‑employment checks relevant to the role. We are committed to creating a safe and inclusive environment for all colleagues and the communities we serve.