Apprentice Admin/Office Manager

Mitie Cleaning & Hygiene Services

North East

On-site

GBP 15,000 - 18,000

Full time

14 days+

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Benefits offered by this job

Salary Finance

Mitie Stars

Cycle to work

Virtual GP

Pension scheme

Discount platform

Holiday options

Job summary

Mitie is offering an Apprentice Office/Administration role at Darlington Education Village. You’ll learn practical facilities management administration, service desk support, contract management and procurement while earning a salary and gaining a nationally recognised Business Administration apprenticeship.

You'll work with the Facilities Manager and site teams, handling emails, reports, filing and data, and you'll build hands-on experience across administration, customer service and project

Qualifications

GCSE Maths and English at Grade 4/C or above (or equivalent).
Strong communication and organisational skills.
Professional and customer-focused approach.
Willingness to learn and develop new skills.

Responsibilities

Providing administrative support to the Facilities Manager and wider FM team.
Managing incoming emails, telephone calls and correspondence.
Maintaining office filing systems and management information records.
Producing reports, spreadsheets, presentations and operational documentation.
Supporting the service desk by logging, tracking and coordinating reactive maintenance requests.
Allocating work requests to engineers, contractors and site teams.
Monitoring job progress and helping ensure service level agreements (SLAs) are achieved.
Assisting with the administration and tracking of contract variations from request through to completion.
Supporting the coordination of small works projects, including quotations, approvals, project trackers and completion records.
Maintaining contract documentation, supplier records and procurement information.
Supporting the administration of planned preventative maintenance (PPM) schedules and compliance records.
Helping maintain critical documentation including fire safety records, water hygiene information, electrical certification, gas safety documentation, asbestos records, risk assessments, method statements and contractor permits.
Assisting with audits, inspections and compliance reporting activities.
Building positive relationships with school representatives, contractors, suppliers and colleagues.
Providing excellent customer service and professional support to stakeholders across the contract.
Learning how facilities management contracts operate within a live educational environment.

Skills

Strong communication

Organisational skills

Customer-focused

Willingness to learn

Education

GCSE Maths and English

Tools

Microsoft Office

CAF(M) / helpdesk systems

Job description

Salary: £16,686.08

Ready to turn your potential into something extraordinary? At Mitie, we're the UK's leading facilities management and professional services company. We deliver critical services that power businesses, communities, and individuals across the nation. Joining Mitie means being part of a team that values collaboration, innovation, and the passion to make a difference. We're here to help you kick off your career with purpose, passion, and plenty of support.

Better places, thriving communities.

Location: Kajima Darlington Schools - Darlington - Education Village

Salary: £16,686.08

Whether you're stepping into your first job or looking to change your career, our apprenticeships are your ticket to learning, earning, and achieving. With us, you'll gain nationally recognised qualifications, real-world experience, and a competitive salary - all while being part of a company that truly cares about its people and the planet.

We're proud to be one of the Top 100 Apprentice Employers in the UK and a leader in creating inclusive workplaces where everyone can shine. Together, we're shaping brighter futures - for you, for our communities, and for our world.

What You'll Be Doing

As part of our team, you'll be based at Darlington Education Village, supporting the delivery of facilities management services within a busy educational environment. This is a fantastic opportunity to gain hands-on experience in facilities management while developing valuable business administration, customer service, commercial and operational skills that will set you up for a successful career.

You’ll work closely with the Facilities Manager and wider site team, supporting the day-to-day operation of the contract and helping ensure essential services are delivered efficiently and effectively. Every day will bring new opportunities to learn, solve problems and make a real difference.

As An Apprentice Office / Administration Manager, You'll Be At The Heart Of What We Do, Making a Real Impact From Day One. Here's a Glimpse Of What Your Journey Could Include

Providing administrative support to the Facilities Manager and wider FM team.
Managing incoming emails, telephone calls and correspondence.
Maintaining office filing systems and management information records.
Producing reports, spreadsheets, presentations and operational documentation.
Supporting the service desk by logging, tracking and coordinating reactive maintenance requests.
Allocating work requests to engineers, contractors and site teams.
Monitoring job progress and helping ensure service level agreements (SLAs) are achieved.
Assisting with the administration and tracking of contract variations from request through to completion.
Supporting the coordination of small works projects, including quotations, approvals, project trackers and completion records.
Maintaining contract documentation, supplier records and procurement information.
Supporting the administration of planned preventative maintenance (PPM) schedules and compliance records.
Helping maintain critical documentation including fire safety records, water hygiene information, electrical certification, gas safety documentation, asbestos records, risk assessments, method statements and contractor permits.
Assisting with audits, inspections and compliance reporting activities.
Building positive relationships with school representatives, contractors, suppliers and colleagues.
Providing excellent customer service and professional support to stakeholders across the contract.
Learning how facilities management contracts operate within a live educational environment.

As part of your apprenticeship, you will be enrolled onto a relevant Business Administration apprenticeship programme. You'll be supported by experienced colleagues, dedicated mentors and our Apprenticeship Team through a combination of classroom learning, on-the-job training, one-to-one coaching, e-learning resources and practical workplace experience.

Throughout the programme you'll gain valuable experience in service desk management, facilities management administration, contract management, variation control, small works coordination, compliance management, customer service, financial administration, supplier management and office management.

Our dedicated Apprenticeship Team will support you every step of the way, helping you make the most of every opportunity and achieve the goals you already have - and those you have yet to discover.

Could You Be Our Next Apprentice?

About

We're searching for organised, enthusiastic individuals who are excited about learning and ready to take on new challenges. To succeed as a Mitie apprentice, you'll need:

Strong communication skills, both written and verbal.
Good organisational skills and attention to detail.
Confidence using Microsoft Office applications including Word, Excel, Outlook and PowerPoint.
The ability to manage multiple priorities and work effectively in a busy environment.
A professional and customer-focused approach.
A willingness to learn and develop new skills.
GCSE Maths and English at Grade 4/C or above (or equivalent).

It Would Also Be Beneficial If You Have

Previous administration experience.
Experience using CAFM or helpdesk systems.
An understanding of facilities management or property services.
Experience of document management and record keeping.

No prior experience? No problem! If you're enthusiastic and ready to learn, we'll give you all the tools and support you need to succeed.

Upon successful completion of the apprenticeship, opportunities may be available to progress into roles such as Facilities Coordinator, Facilities Administrator, Contract Support, Office Manager or Assistant Facilities Manager.

Mitie is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment. The successful candidate will be subject to an enhanced DBS check and satisfactory references.

If you are working in regulated activity please note that you are subject to the following:

It is a criminal offence for people who are barred from working regulated activity to apply for roles that require them to work unsupervised with that particular group (i.e. vulnerable adults, children or both).
This post is exempt from the Rehabilitation of Offenders Act 1974 and Mitie is therefore permitted to ask job applicants to declare all convictions and cautions (including those which are "spent" unless they are "protected" under the DBS filtering rules) in order to assess their suitability to work with children or vulnerable adults.

Our market-leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .

Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.

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