Apprentice Centre Administrator

Nova Training; Colchester; On-site; GBP 9,100 - 13,000; Full time

Benefits offered by this job

25 days holiday

Birthday day off

Early finish on Friday

Holiday purchase scheme

Employee Assistance Programme

Referral scheme £500

Cycle to Work

Employee discount

Job summary

Nova Training is seeking an Apprentice Centre Administrator in Colchester to join their team. The role is a Full-Time Apprenticeship with a wage of £8.00 per hour.

You will handle front-line customer service, support the centre manager, and maintain e-compliance records as part of daily operations. The successful candidate will manage file audits, input new learner starts, keep session registers ready, and assist with inductions and general admin tasks.

Qualifications

• Minimum 18 months experience in administration or in a similar role.
• Minimum Level 2 literacy, numeracy & ICT.
• Minimum Level 3 in Business Administration or 5 years administration experience.
• Excellent organisational skills.

Responsibilities

• Meet & greet visitors in a friendly and professional manner.
• Answer all incoming telephone calls professionally and direct or take messages.
• Prepare learner start dates and accompanying start letters.
• Input all new starts into the system.
• Ensure session registers are ready daily for each tutor.
• Carry out audits on learners' files.
• Prepare induction packs for the Study Programme.
• Undertake general copying, typing and filing duties.

Skills

Excellent organisational skills

Education

Level 3 in Business Administration

5 years administration experience

Level 2 literacy, numeracy & ICT

18 months administration experience

Job description

Apprentice Centre Administrator

Hours: Full-Time, Apprenticeship

Location: Colchester

Salary: Apprenticeship Wage, £8.00 ph

We have an exciting opportunity for you to join our team as an Centre Administrator to join their dedicated team of managers and teaching staff with all administrative tasks.

As a Centre Administrator you will provide a first class front line customer service for clients, learners and staff, in a manner conducive to the professional image of the company.

You will be required to work with the centre manager to support the centre with file audits, keeping the e-compliance system updated and accurate, whilst liaising with external partners, parents, carers and learners.

Key Responsibilities:

• Meet & greet visitors in a friendly and professional manner.
• Answer all incoming telephone calls in a professional manner, direct calls to the correct destination, take messages when appropriate
• Prepare learner start dates and accompanying learner start letters.
• Ensuring all new starts are inputted into system
• Ensuring session registers are ready on a daily basis for each tutor
• Ensure all audits are carried out on learners files
• Preparation of induction packs for Study Programme
• Undertake general copying, typing and filing duties

Requirements:

• A Minimum of 18 months experience in administration or have been in a similar role.
• Minimum level 2 literacy, numeracy & ICT
• Minimum Level 3 in Business Administration or 5 years administration experience.
• Excellent organisational skills

Employee Benefits:

• 25 days holiday entitlement increasing to 30 with length of service,
• Day off for your birthday
• Optional early finish on a Friday
• Holiday Purchase Scheme, allowing you to purchase an additional 2 weeks holiday per year.
• Employee Assistance Programme, 24/7 support for you, direct family members and dependents over the age of 16.
• Employee Referral Scheme, potential to earn up to £500 if you refer somebody we employ.
• Cycle to Work Scheme.
• Employee Discount Scheme Significant savings on essential and everyday purchases through instant vouchers, reloadable cards and cashback.

Nova Training places the highest priority on safeguarding all of our learners and staff. We are a Safer Recruitment employer, job applications will be subject to detailed scrutiny. Applicants for all jobs will undergo appropriate screening including identity checks with past employers, Disclosure Barring Service (DBS) check and entitlement to work in the UK will be verified as part of our further recruitment process, following a face-to-face interview.

All relevant employment documents will be seen and verified.

NB: Only original or certified documents are acceptable.

Nova Training receives a high number of applications for each role advertised and although we would like to, we are not always able to deliver feedback to unsuccessful candidates. If you have not been contacted within 14 days then unfortunately your application has been unsuccessful. Thank you for your interest and please do take a look at our website and Indeed for future opportunities.