Apprentice Aftersales Advisor: Mentor-Led Learning

Arnold Clark Group; Stoke-on-Trent; On-site; GBP 21,000 - 24,000; Full time

Benefits offered by this job

33 days’ annual leave

Flexible leave

Generous employee discounts

Private healthcare

Workplace pension

Job summary

Arnold Clark Group in Stoke-on-Trent is looking for an Apprentice Aftersales Customer Advisor to support customers while learning across the Aftersales department. You will gain hands-on experience with in-house systems and parts, delivering a great customer experience both digitally and face-to-face.

You will work under a mentor, receive full training, and work toward a Diploma in Digital Application Support, with career progression in a large automotive group.

Qualifications

• GCSE Maths and English (grades 4-9) plus another subject.
• Good literacy and numeracy levels.
• Interest in developing digital knowledge and skills.
• Willingness to learn and listen to instructions.
• Ability to build good relationships with the team and other departments.
• Ability to ask questions and learn quickly on the job.

Responsibilities

• Reviewing and forward-planning workloads and checking for accurate and detailed information.
• Liaising with the workshop to ensure they have their required parts.
• Receipting, issuing and controlling stock.
• Taking care of customers bringing in their vehicles for service/repair.
• Identifying parts required and sourcing parts using catalogues and internal systems.
• Communicating with customers on the progress of their vehicle.
• Advising of any faults or repairs required and providing clear and accurate solutions.
• Preparing customer reports and invoices.

Skills

GCSE Maths and English + another

Literacy and numeracy

Willingness to learn

Teamwork / relationship building

Communication skills

Initiative and problem solving

Education

Diploma in Digital Application Support

Job description

Arnold Clark Group in Stoke-on-Trent is looking for an Apprentice Aftersales Customer Advisor to support customers while learning across the Aftersales department. You will gain hands-on experience with in-house systems and parts, delivering a great customer experience both digitally and face-to-face.

You will work under a mentor, receive full training, and work toward a Diploma in Digital Application Support, with career progression in a large automotive group.