Apprentice Aftersales Customer Advisor: Earn & Learn

Arnold Clark Group; Kilmarnock; On-site; GBP 17,000 - 23,000; Full time

Benefits offered by this job

Uniform

Driving licence support (free lessons)

33 days’ annual leave

Flexible leave

Generous employee discounts

Private healthcare

Workplace pension

Job summary

Arnold Clark Group is recruiting an Apprentice Aftersales Customer Advisor to support customers across our Aftersales department. You will receive full training on in-house and external systems, a mentor, and uniform, while working in a large organisation that encourages progression.

You will engage with workshop technicians and customers, helping with parts identification, stock control, and service communications.

Qualifications

• Gained or working towards National 4+ in Maths and English.
• Good levels of literacy and numeracy.
• Interest in developing your digital knowledge and skills.
• Willingness to learn and listen to instructions.
• Ability to build good relationships with your team and other departments.
• Ability to ask questions and learn quickly on the job.
• Willing to use your own initiative.

Responsibilities

• Reviewing and forward-planning workloads and checking for accurate and detailed information.
• Liaising with the workshop to ensure they have their required parts.
• Receipting, issuingand controlling stock.
• Taking care of customers that are bringing in their vehicles for service/repair.
• Identifying parts required and sourcing parts using parts catalogues and internal systems.
• Communicating with customers on the progress of their vehicle.
• Advising of any faults or repairs required and providing clear and accurate solutions.
• Preparing customer reports and invoices.

Skills

Numeracy

Literacy

Interpersonal skills

Willingness to learn

Initiative

Team collaboration

Education

National 4+ Maths & English and another subject

Job description

Arnold Clark Group is recruiting an Apprentice Aftersales Customer Advisor to support customers across our Aftersales department. You will receive full training on in-house and external systems, a mentor, and uniform, while working in a large organisation that encourages progression.

You will engage with workshop technicians and customers, helping with parts identification, stock control, and service communications.