Apprentice Aftersales & Digital Support Advisor

Arnold Clark Group; Perth; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

33 days’ annual leave

Flexible leave

Generous employee discounts

Private healthcare

Workplace pension

Job summary

Arnold Clark Group seeks Enthusiastic Apprentice Aftersales Customer Advisors to train across our Aftersales department, delivering excellent customer experiences both digitally and face-to-face. You’ll learn about car parts, systems, and workshop interaction while earning as you learn.

You will be supported by mentors and a dedicated training coach, with full training on in-house systems and applications, plus benefits typical of Arnold Clark staff. 39 hours/week, full-time role.

Qualifications

• Must have National 4 or above in Maths, English and one other subject.
• Good levels of literacy and numeracy.
• Interest in developing your digital knowledge and skills.
• Willingness to learn and listen to instructions.
• Ability to build good relationships with your team and other departments.
• Ability to ask questions and learn quickly on the job.
• Willing to use your own initiative.

Responsibilities

• Reviewing and forward-planning workloads and checking for accurate and detailed information.
• Liaising with the workshop to ensure they have their required parts.
• Receipting, issuing and controlling stock.
• Taking care of customers that are bringing in their vehicles for service/repair.
• Identifying parts required and sourcing parts using parts catalogues and internal systems.
• Communicating with customers on the progress of their vehicle.
• Advising of any faults or repairs required and providing clear and accurate solutions.
• Preparing customer reports and invoices.

Skills

Customer service

Numeracy

Literacy

Teamwork

Willingness to learn

Initiative

Education

National 4 in Maths & English + one other subject

Diploma in Digital Application Support

Job description

Arnold Clark Group seeks Enthusiastic Apprentice Aftersales Customer Advisors to train across our Aftersales department, delivering excellent customer experiences both digitally and face-to-face. You’ll learn about car parts, systems, and workshop interaction while earning as you learn.

You will be supported by mentors and a dedicated training coach, with full training on in-house systems and applications, plus benefits typical of Arnold Clark staff. 39 hours/week, full-time role.