Apprentice Aftersales Customer Advisor - Earn & Learn

Arnold Clark Group; Falkirk; On-site; GBP 9,600 - 12,000; Full time

Benefits offered by this job

33 days’ annual leave

Flexible leave

Generous employee discounts

Private healthcare

Workplace pension

Uniform

Driving licence support (free lessons,

Job summary

Arnold Clark Group is hiring an Apprentice Aftersales Customer Advisor in Falkirk. You’ll work across Aftersales, delivering excellent customer service digitally and face-to-face, while learning about how car parts and vehicles work.

This full-time apprenticeship includes in-house training, a mentor, uniform, and support to gain a driving licence in year two with free lessons and two test attempts. You’ll develop digital skills across multiple platforms.

Qualifications

• National 4 or above in Maths, English and one other subject.
• Good levels of literacy and numeracy.
• Interest in developing your digital knowledge and skills.
• Willingness to learn and listen to instructions.
• Ability to build good relationships with your team and other departments.
• Ability to ask questions and learn quickly on the job.
• Willing to use your own initiative.

Responsibilities

• Reviewing and forward-planning workloads and ensuring information is accurate and detailed.
• Liaising with the workshop to ensure required parts are available.
• Receipt, issue and stock control responsibilities.
• Assist customers bringing in vehicles for service or repair.
• Identify and source parts using catalogues and internal systems.
• Communicate progress of vehicle work to customers.
• Advise on faults or repairs and provide clear solutions.
• Prepare customer reports and invoices.

Skills

Good literacy and numeracy

Willing to learn

Team collaboration

Customer service mindset

Education

Diploma in Digital Application Support

Job description

Arnold Clark Group is hiring an Apprentice Aftersales Customer Advisor in Falkirk. You’ll work across Aftersales, delivering excellent customer service digitally and face-to-face, while learning about how car parts and vehicles work.

This full-time apprenticeship includes in-house training, a mentor, uniform, and support to gain a driving licence in year two with free lessons and two test attempts. You’ll develop digital skills across multiple platforms.