Apprentice Aftersales Digital Customer Advisor

Arnold Clark Group; Glasgow; On-site; GBP 15,000 - 19,000; Full time

Benefits offered by this job

33 days’ annual leave

Flexible leave

Generous employee discounts

Private healthcare

Workplace pension

Uniform

Job summary

Arnold Clark Group is seeking an Apprentice Aftersales Customer Advisor to support our Aftersales department. You will gain full training on in-house and external systems, and progress toward a Diploma in Digital Application Support.

You will work in a large organisation across departments, assisting with parts, service and customer communications, while developing digital skills and gaining hands-on experience in a busy automotive environment.

Qualifications

• Gained or working towards National 4 or above in Maths and English and one other subject.
• Good levels of literacy and numeracy.
• Interest in developing digital knowledge and skills.
• Willingness to learn and listen to instructions.
• Ability to build good relationships with team and other departments.
• Ability to ask questions and learn quickly on the job.
• Willing to use your own initiative.

Responsibilities

• Reviewing and forward-planning workloads with accurate information.
• Liaising with workshop to ensure required parts are available.
• Receipting, issuing and controlling stock.
• Taking care of customers bringing in their vehicles for service/repair.
• Identifying parts required and sourcing them via catalogues and internal systems.
• Communicating progress of vehicles to customers.
• Advising on faults or repairs and providing clear solutions.
• Preparing customer reports and invoices.

Skills

Literacy

Numeracy

Willingness to learn

Relationship building

Communication

Education

National 4 or above in Maths and English and another subject

Job description

Arnold Clark Group is seeking an Apprentice Aftersales Customer Advisor to support our Aftersales department. You will gain full training on in-house and external systems, and progress toward a Diploma in Digital Application Support.

You will work in a large organisation across departments, assisting with parts, service and customer communications, while developing digital skills and gaining hands-on experience in a busy automotive environment.