Apprentice Aftersales Advisor: Mentored Training & Growth

Arnold Clark Group; Aberdeen City; On-site; GBP 9,600 - 15,000; Full time

Benefits offered by this job

33 days annual leave

Flexible leave

Generous employee discounts

Private healthcare

Workplace pension

Job summary

Arnold Clark Group is seeking Apprentice Aftersales Customer Advisors in Scotland. You will work in the Aftersales team, gaining hands-on experience across departments, delivering customer service digitally and face-to-face, and receiving training on car parts and the systems used in-house.

You will study for a Diploma in Digital Application Support while learning how parts work with various vehicles and supporting workshop colleagues to ease the IT help desk load.

Qualifications

• Must have National 4 or above in Maths, English and another subject.
• Good literacy and numeracy.
• Interest in developing digital knowledge and skills.
• Willingness to learn and listen to instructions.
• Ability to build good relationships with the team and other departments.
• Ability to ask questions and learn quickly on the job.
• Willing to use your own initiative.

Responsibilities

• Assist with parts planning by reviewing workloads and ensuring detailed information.
• Liaise with workshop to ensure required parts are available.
• Receipt, issue and control of stock.
• Identify parts needed and source via catalogues and internal systems.
• Keep customers informed on the progress of their vehicle.
• Provide clear and accurate solutions for faults or repairs and prepare customer reports.

Skills

National 4 Maths/English

Literacy and numeracy

Digital knowledge interest

Willingness to learn

Relationship building

Ask questions & learn quickly

Initiative

Education

Diploma in Digital Application Support

Job description

Arnold Clark Group is seeking Apprentice Aftersales Customer Advisors in Scotland. You will work in the Aftersales team, gaining hands-on experience across departments, delivering customer service digitally and face-to-face, and receiving training on car parts and the systems used in-house.

You will study for a Diploma in Digital Application Support while learning how parts work with various vehicles and supporting workshop colleagues to ease the IT help desk load.