Apprentice Aftersales Customer Advisor

Arnold Clark Group; Stoke-on-Trent; On-site; GBP 21,000 - 24,000; Full time

Benefits offered by this job

33 days’ annual leave

Flexible leave

Generous employee discounts

Private healthcare

Workplace pension

Job summary

Arnold Clark Group in Stoke-on-Trent is looking for an Apprentice Aftersales Customer Advisor to support customers while learning across the Aftersales department. You will gain hands-on experience with in-house systems and parts, delivering a great customer experience both digitally and face-to-face.

You will work under a mentor, receive full training, and work toward a Diploma in Digital Application Support, with career progression in a large automotive group.

Qualifications

• GCSE Maths and English (grades 4-9) plus another subject.
• Good literacy and numeracy levels.
• Interest in developing digital knowledge and skills.
• Willingness to learn and listen to instructions.
• Ability to build good relationships with the team and other departments.
• Ability to ask questions and learn quickly on the job.

Responsibilities

• Reviewing and forward-planning workloads and checking for accurate and detailed information.
• Liaising with the workshop to ensure they have their required parts.
• Receipting, issuing and controlling stock.
• Taking care of customers bringing in their vehicles for service/repair.
• Identifying parts required and sourcing parts using catalogues and internal systems.
• Communicating with customers on the progress of their vehicle.
• Advising of any faults or repairs required and providing clear and accurate solutions.
• Preparing customer reports and invoices.

Skills

GCSE Maths and English + another

Literacy and numeracy

Willingness to learn

Teamwork / relationship building

Communication skills

Initiative and problem solving

Education

Diploma in Digital Application Support

Job description

We’re recruiting for customer-focused individuals to join our fantastic Aftersales department as Apprentice Aftersales Customer Advisors.

We offer:

• A mentor to support you in the workplace.
• A dedicated training and development coach to support your learning journey.
• Full training on all ‘in-house’ and external systems and applications.
• Uniform.
• Help to achieve your driving licence in your second year of training with free lessons and two attempts at your test.
• All benefits available to existing Arnold Clark employees:
  • 33 days’ annual leave
  • Flexible leave
  • Generous employee discounts
  • Private healthcare
  • Workplace pension
  • …and much more.

Location

Stoke on Trent Motorstore.

Hours

Full time: 39hours per week.

Qualification

Diploma in Digital Application Support.

Ready to earn while you learn?

As an Apprentice Aftersales Customer Advisor, you will be working in all areas of our Aftersales department, giving you a full and well-rounded understanding of how the department works together. Our aim is to deliver an excellent customer experience both digitally and face to face, so you will be communicating with customers through various channels.

You will be working in a large organisation across various departments acting as the ‘expert’ in Application Software. This will allow you to enhance your digital skills by using multiple platforms, devising solutions and providing help and support to colleagues to relieve the pressure on the technical IT help desk, all while receiving training on how car parts work and which vehicles they work with.

Our training is designed to break down our customer journey and give you a good understanding on how you can deliver a great experience for our customers. Enhancing our customer digital journey is key to our success and we want you to be a part of that.

There will be a lot of customer interaction in the role, but you will also engage with workshop technicians to provide parts for the vehicles they are working on.

• Reviewing and forward-planning workloads and checking for accurate and detailed information.
• Liaising with the workshop to ensure they have their required parts.
• Receipting, issuing and controlling stock.
• Taking care of customers that are bringing in their vehicles for service/repair.
• Identifying parts required and sourcing parts using parts catalogues and internal systems.
• Communicating with customers on the progress of their vehicle.
• Advising of any faults or repairs required and providing clear and accurate solutions.
• Preparing customer reports and invoices.

Essential skills

• You must have gainedor be working towards GCSE 4-9 or equivalent in Maths, English and one other subject.
• Good levels of literacy and numeracy.
• An interest in developing your digital knowledge and skills.
• Willingness to learn and listen to instructions.
• Ability to build good relationships with your team and other departments.
• Ability to ask questions and learn quickly on the job.
• Willing to use your own initiative.

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.

Every Arnold Clark employee is entitled to a wide range of benefits, including: